Job Description
Your new company
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Join a leading Financial Services organisation undergoing a significant transformation focused on improving operational performance, customer outcomes, and business efficiency through process excellence, automation, and emerging AI technologies. This is an exciting opportunity to play a key role in shaping the future operating model of a highly regulated environment while working alongside senior leaders and transformation specialists.
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Your new role
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As the Value Stream Optimisation Lead, you will be responsible for assessing end-to-end business processes, identifying opportunities for improvement, and designing future-state operating models that deliver measurable business value. Working across multiple business functions, you will lead value stream assessments, facilitate stakeholder workshops, and develop transformation roadmaps aligned to strategic objectives. A key focus of the role will be identifying opportunities to leverage AI, automation, workflow optimisation, and advanced analytics to improve operational efficiency and customer outcomes.
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Key responsibilities include:
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Conducting value stream mapping and process assessments across key business functions.
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Identifying inefficiencies, bottlenecks, rework, and operational risks.
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Designing future-state processes and transformation roadmaps.
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Evaluating opportunities for Generative AI, intelligent automation, and process optimisation.
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Developing business cases, ROI models, and benefits realisation frameworks.
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Analysing operational data to identify improvement opportunities and measure outcomes.
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Building executive-level recommendations and presenting findings to senior stakeholders.
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Partnering with risk, compliance, technology, and business teams to ensure successful delivery of improvement initiatives.
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What you'll need to succeed
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8+ years' experience in Process Excellence, Operational Improvement, Continuous Improvement, or Business Transformation roles.
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Strong experience within Superannuation, Financial Services, Wealth Management, or Insurance environments.
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Demonstrated success delivering measurable operational and business improvements.
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Extensive value stream mapping and process optimisation experience.
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Lean Six Sigma Black Belt certification (mandatory).
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Strong stakeholder engagement and workshop facilitation skills.
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Experience developing business cases, perks realisation frameworks, and performance reporting.
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Exposure to AI, automation, digital transformation, or emerging technologies.
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A proactive and innovative mindset with a passion for driving continuous improvement and challenging the status quo.
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What you'll get in return
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12-month contract with potential extension opportunities.
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Opportunity to lead high-profile transformation initiatives.
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Exposure to AI-driven business improvement programs.
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Collaborative and supportive team environment.
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Flexible hybrid working arrangements.
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Competitive daily rate.
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📌 Value Stream Optimisation Lead (Ai & Process Transformation) (New South Wales)
🏢 Rashi Joshi
📍 New South Wales