Job Description
PartaleTalentisproudtobepartneringwithaSaaStechnologybusinessthatdevelopsinnovativefleetmaintenance,compliance,andassetmanagementsoftwareusedbyorganisationsacrossmultipleinternationalmarkets.
Thisbusinessisaninnovativesoftwareproviderofferingsolutionsforbusinessesmanagingon
‐road,off‐
road,fixed,andmobileassets.
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Ourclienthasbuiltastrongreputationbydeliveringexceptionalcustomerservice,helpingbusinessesstreamlinecompliance,improveoperationalefficiency,andreduceadministrativeburden.
Duetocontinuedgrowth,theyareseekingaCustomerSupportSpecialisttojointheircollaborativeandcustomer
-focusedteam.
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Thisisahands-
oncustomerandtechnicalsupportrolewhereyou
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llbethefirstpointofcontactforcustomersrequiringassistancewiththeplatform.
Workingwithinahighlyregardedsupportteam,you
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llassistusersinresolvingsoftwareissues,troubleshootingtechnicalqueries,collaboratingwithdevelopersandensuringcustomersreceiveaconsistentlyhighstandardofservice.
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Thisopportunityisideallysuitedtosomeonewhoenjoysproblem
-
solving,hasstrongcommunicationskills,andthrivesinacustomer
-
centricenvironment.
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KeyResponsibilities
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CustomerSupport
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Respondtocustomerenquiriesviaphone,ticketingsystems,andonlinemeetings.
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Delivertimely,professional,andsolutions
-
focusedcustomersupport.
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Buildstrongrelationshipswithcustomersandprovideanexceptionaluserexperience.
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Manageandprioritisesupportrequeststhroughtheticketingsystem.
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TechnicalSupport
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Investigate,document,andescalatetechnicalissuestotheDevelopmentTeamwhererequired.
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Assistwithissueresolutionandtestingalongsidedevelopers.
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WorkcloselywithDevelopment,Product,andCustomerSuccessteams.
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Participateinteamdiscussionsfocusedoncontinuousimprovementandserviceexcellence.
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AboutYou
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Experience&Skills;
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Abilitytoinvestigateissuesmethodicallyandidentifyrootcauses.
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Strongorganisationalskillswiththeabilitytomanagecompetingpriorities.
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HighlyRegardedExperience
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SaaSorsoftwareapplicationsupportexperience.
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KnowledgeofAPIs,webhooks,systemintegrations,orrelatedtechnologies.
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PersonalAttributes
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Customer-
focusedandsolutions
-oriented.
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Reliable,organised,andprocess
-driven.
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Comfortableworkingindependentlyandtakingownershipofoutcomes.
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Naturallycuriouswithaproactiveapproachtoproblem
-solving.
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What'sonOffer?
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Joinagrowingandhighlysuccessfultechnologybusiness.
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Workwithasupportiveandcollaborativeteam.
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Exposuretoinnovativesoftwareproductsandcustomersacrossmultipleindustries.
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Genuineopportunitytocontributetoproductandserviceimprovements.
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Secure,long-
termcareeropportunitywithabusinessexperiencingcontinuedgrowth.

📌 Customer Support Officer (New South Wales)
🏢 PARTALE
📍 New South Wales