AI Adoption Manager - SydneyAbout Us:Location - SydneyLevel - Experienced ProfessionalDepartment - CustomerWorking Pattern - HybridBenefits -Benefits at IdeagenTheAI Adoption Manager (Mazlan) role is an internal opportunity within Customer Success, focused on helping customers successfully adopt and gain value from Ideagen's AI capability, Mazlan, during their free trial period.The role's primary objective is to guide trial customers through onboarding, product adoption, and value realization, ultimately driving conversion from trial to paid customer.Responsibilities:Manage a portfolio of free-trial customers from activation through conversionDeliver onboarding sessions, check-ins, demos, and workflow walkthroughsHelp customers understand practical AI use cases within areas such as EHS, Quality, and ComplianceMonitor trial health and identify at-risk accounts.Share customer insights with Product and Commercial teamsPartner with Sales on customer handover and commercial discussionSkills and Experience:Solid customer focusExcellent communication and presentation skillsOrganisation and proactivityInterest in technology and AICommercial awareness and understanding of customer success outcomesAbout IdeagenIdeagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.
So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Everyday millions of people are kept safe using Ideagen software.
We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.Were building a future-ready team, and AI is part of how we work smarter.
If you're curious, adaptable and open to using AI to improve how you work, youll thrive at Ideagen!
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us ******.
All matters will be treated with strict confidence.
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📌 Ai Adoption Manager - Sydney
🏢 Ideagen
📍 Sydney