Job Description
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Full-time permanent position (monthly RDO available).
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Salary commencing at $78,****** per annum plus 12% superannuation, commensurate with skills and experience.
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Band 4.
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The Opportunity
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Moonee Valley City Council is seeking a Planning and Building Support Officer to join our City Development team. In this role, you will provide high-quality administrative and operational support across Council's Statutory Planning, Building, Enforcement and Subdivision services, helping to deliver efficient processes and positive outcomes for our customers. This is a varied role where no two days are quite the same. You will work across a range of administrative functions, supporting the team to meet statutory timeframes, maintain accurate records and data, respond to customer enquiries and ensure planning and building services operate effectively.
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Key Responsibilities
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Provide administrative support across the Planning, Building, Enforcement and Subdivision services, ensuring tasks are completed accurately and within required statutory and organisational timeframes.
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Process a range of applications, licences, planning and Council decisions, property and building certificates and other documentation in accordance with established procedures.
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Manage high-volume administrative and data management tasks, maintaining a high level of accuracy, data integrity and attention to detail.
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Manage the lodgement and maintenance of subdivision applications, referrals and permit conditions through SPEAR.
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Prepare and distribute statistical reports, meeting agendas and minutes, compliance registers and other departmental documentation.
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Undertake a range of administrative functions including meeting and calendar management, mail distribution, invoicing, refunds, purchase orders and file retrievals.
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Respond to written,



telephone and face-to-face customer enquiries, providing accurate information and timely referral to the appropriate officer where required.
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Assist customers to access and navigate Council's online services, webpages and customer portals.
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Prioritise competing tasks and manage workloads effectively to meet statutory deadlines and deliver timely, professional customer service.
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Contribute to the establishment, maintenance and review of departmental systems, procedures and digital workflows to support continuous improvement and effective service delivery.
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Identify discrepancies, errors or process issues and take appropriate action to resolve or escalated matters as required.
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Work collaboratively with internal and external stakeholders and contribute positively to a high-performing team environment.
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Skills & Experience
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The ideal candidate will have strong organisational and time-management skills, with the ability to manage competing priorities and meet deadlines in a high-volume, customer-focused environment. You will demonstrate excellent attention to detail and the ability to accurately process, maintain and retrieve information across multiple systems while ensuring data integrity and quality outcomes.
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Strong computer and digital literacy, including experience using Microsoft Office applications and the ability to quickly learn new business systems and technologies, is essential. You will bring well-developed problem-solving skills, initiative and a proactive approach to identifying issues, improving processes and resolving customer and administrative matters. A Certificate III in Business Administration, or experience in Local Government, Planning, Building or Subdivision administration, will be highly regarded but is not essential. Knowledge of Pathway and TRIM, and/or experience in planning, building, subdivision or enforcement environments, will also be advantageous.

📌 Planning And Building Support Officer (Victoria)
🏢 Moonee Valley City Council
📍 Victoria