Build robust working relationships with people working within the Data Center and at multiple Data Center sites. Ensure IT devices are in a “healthy” state, meeting Security's compliance standard. Receive confidential information to perform BIOS setting changes. Manage inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices. Provide guidance to users for common repair issues and escalating issues experienced by users. Perform Return Merchandise Authorization (RMA's) for equipment damaged within the first 30 days of receipt. Provide IT support when needed. Responsibilities include: performing power cycles, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, working through resolution of user account issues, and troubleshooting using standard Data Center processes. Support the deployment of on-site Data Center physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when required. Embody our culture and values. High School Diploma,



TAFE or equivalent At least 3+ yrs industry work experience supporting IT equipment or related hardware technology (networks, routers, switches, AV equipment, Operating Systems, hardware inventory, cable installations, hardware rack / stack installations, testing, and troubleshooting using standard Data Center processes) These requirements include, but are not limited to the following specialized security screenings: Australian Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements which includes verification of an Australian Passport. NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency. Technical College Degree, or TAFE Diploma in Computer Science, Telecommunications, or equivalent industry work experience Perform and execute safety programs and policies, and compliance knowledge. No Shiftwork required in this role (8-5pm working hours) but may require overtime from time to time as and when required.

📌 Snr Data Center IT Support Technician (Sydney)
🏢 Microsoft
📍 Sydney