About the Role:
We are seeking a Technical Support & Customer Service Consultant to join our client’s team. This is an onsite and customer-focused role providing technical support, troubleshooting, system assistance, and client service across construction sites.

Key Responsibilities:

- Provide technical and customer support for access control systems
- Troubleshoot basic technical, mechanical, and system issues
- Assist with onsite testing, commissioning, handovers, and client training
- Support clients, contractors, electricians, and site teams with technical queries
- Coordinate with internal teams and installers to resolve issues
- Use systems such as HammerTech, Monday.com, and HubSpot for communication and support
- Complete basic hands-on technical tasks and adjustments where required
- Keep customers updated on issues, progress, and resolutions

You will ideally have:
- Excellent communication and customer service skills
- Must be an Australian Citizen or Permanent Resident
- A positive attitude and solid work ethic
- A genuine interest in technology and learning new systems
- Strong troubleshooting and problem-solving skills
- A practical, hands-on approach
- Confidence working with clients and construction site teams




- Experience in technical support, field service, electrical, mechanical, security, or construction technology is desirable
- Good computer skills and the ability to learn new software quickly
- A current driver's licence and willingness to travel to construction sites

What We're Looking For:
This role would suit someone who:

- Enjoys technology and troubleshooting
- Likes working onsite and being hands-on
- Is confident speaking with customers and solving problems
- Has a can-do attitude and is willing to learn
- Takes ownership and follows issues through to resolution
- Enjoys working in a customer-focused environment

Benefits:

- Join a growing Australian construction technology business
- Supportive and tech-driven work environment
- Training provided on systems and access control technology
- Opportunity for career progression
- Develop technical support and customer service skills

About the Company:
Our client is a leading provider of access control solutions for construction sites across Australia, providing innovative technology, system integration, and ongoing technical support.

📌 Technical Support & Customer Service Consultant (Sydney)
🏢 Frontline Recruitment Group
📍 Sydney