Primary Details Time Type: Full time

Worker Type: Employee

Sales & Performance Manager

Location: Parramatta

Permanent, Full Time

Lead a team of leaders, drive meaningful transformation, and shape a culture where people feel empowered to speak up, grow and succeed.

Hybrid role, happy to talk flexible working

The Opportunity

We're looking for an experienced people leader to drive operational performance, deliver outstanding customer outcomes, and foster a culture of continuous improvement. This is an exciting opportunity to lead a customer-focused team, influence key business improvements, and make a meaningful impact on both employee and customer experiences.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries, which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact, at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your Recent Role

As Sales & Performance Manager, you'll play a critical leadership role, leading a team of up to eight Team Managers and driving a large, customer-focused operation. This is a true leader of leaders’ position, responsible for developing leadership capability, strengthening team performance, and creating an workplace where people can thrive.

Key responsibilities include:

Leading, coaching and developing up to eight Team Managers to deliver exceptional customer and business outcomes.

Driving organisational change initiatives and bringing leaders and teams on the journey through clear communication, engagement and support.

Creating a high-performance culture where accountability, collaboration and continuous improvement are embedded in day-to-day operations.

Fostering a genuine speak-up culture where employees feel safe, valued and empowered to share ideas,



raise concerns and challenge constructively.

Analysing operational performance, identifying trends and implementing improvement initiatives to enhance service delivery and customer outcomes.

Leading strategic improvement projects that increase efficiency, improve processes and support business objectives.

Building strong relationships with stakeholders across the business to influence outcomes and deliver sustainable change.

Ensuring adherence to policies, governance requirements and service standards while managing operational risk effectively.

About You

You are an experienced people leader with a proven track record of leading leaders in large-scale customer service or operational environments. You are passionate about developing leadership capability, leading through change and creating inclusive, high-performing cultures.

You will bring:

Demonstrated experience leading and developing leaders, ideally within a large customer service, operations, insurance, financial services or retail environment.

Proven ability to successfully lead change initiatives while building engagement and maintaining team performance.

Strong leadership presence with the ability to influence, inspire and bring people on the journey through periods of transformation.

A commitment to fostering a psychologically safe, inclusive and speak-up culture where employees feel heard, supported and empowered.

Strong analytical and commercial acumen, with the ability to use data and insights to improve operational performance.

Excellent stakeholder management, communication and relationship-building skills

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.



As a QBE employee you will have access to and benefit from:

Hybrid Working, a mix of working from home and in the office to enhance your work/life balance

Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

18 weeks' gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click .

Awards & Recognition

We value our employees' experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].

Skills: Analytical Thinking, Collaboration Tools, Communication, Compliance Training, Critical Thinking, Customer Value Management, Financial Products, Intentional collaboration, Managing performance, Operations Management, Problem Solving, Process Improvements, Product Development, Risk Management, Stakeholder Management

Application Close Date: 17/09/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Prospect:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

📌 Sales & Performance Manager (Parramatta)
🏢 Qbe Insurance
📍 Parramatta