Store Manager – Retail | Customer Experience | High-Value Transactions

Sydney CBD | Full-Time

Lead a customer-focused retail operation in the heart of Sydney.

We’re partnering with a well-established customer-focused business to recruit a Store Manager for an exciting new opportunity within Sydney’s CBD.

This is a fantastic opportunity for an experienced retail leader who enjoys working with a diverse, international customer base, building trust quickly and taking genuine ownership of a customer-facing operation.

The Sydney CBD environment offers a unique mix of local customers, international visitors, professionals and culturally diverse communities. We’re looking for someone who can confidently adapt their communication style, create a premium customer experience and thrive in a fast-paced environment.

THE OPPORTUNITY

As Store Manager, you’ll be the face of the business, taking ownership of the day-to-day operation while ensuring every customer receives a professional, welcoming and trusted experience.

You’ll be responsible for:

• Leading and coaching a small, customer-focused team
• Creating exceptional customer experiences for a diverse local and international customer base
• Driving sales, KPIs, conversion and commercial performance
• Building customer trust and confidently explaining products and services
• Managing cash handling, reconciliation and day-to-day financial processes
• Maintaining high standards of accuracy, security and compliance
• Managing opening and closing procedures and daily store operations
• Supporting rostering, training and performance management
• Identifying opportunities to grow sales and improve the customer experience

WHAT’S ON OFFER?

• Base salary $75,000 + Super
• Monthly performance-based bonus scheme with potential to earn up to approximately $40,000 additional
• Five-day working week
• Choose your roster! Choice of roster: Monday–Friday, Tuesday–Saturday or Sunday–Thursday




• Genuine autonomy within a smaller-format store
• Hands-on leadership role with strong earning potential
• Prospect to join an established and growing business
• High-energy CBD environment with a diverse and international customer base

WHO WE’RE LOOKING FOR

We’re looking for a commercially minded retail leader who is confident, personable and comfortable taking genuine ownership.

You may come from:

• Store Management or Assistant Store Management
• Banking or financial services
• Foreign exchange or travel money
• Jewellery, watches or luxury retail
• Telecommunications or electronics
• Travel or hospitality
• Specialty retail or other high-value customer environments

You’ll ideally bring:

• Previous Store Manager, Assistant Store Manager, Branch Manager, Supervisor or Senior Sales experience
• Strong sales and KPI performance
• Excellent attention to detail and confidence handling transactions
• A genuine customer-first approach
• Strong communication and relationship-building skills
• The ability to work autonomously within a smaller team
• Confidence coaching and developing team members
• A high level of integrity and professionalism
• The ability to communicate confidently with customers from a wide range of cultural backgrounds

Experience in foreign exchange, banking, financial services or another high-value transaction environment will be highly regarded — but it’s not essential.

WHY THIS ROLE?

This is an opportunity to step into a highly customer-facing Store Manager position where your ability to build trust, deliver exceptional service and drive commercial results will make a genuine difference.

You’ll have the autonomy to run your store, build strong customer relationships and influence your earning potential through your performance.

If you’re an experienced retail leader who loves people, enjoys sales and thrives in a dynamic CBD environment, we’d love to hear from you.

Apply now for a confidential conversation.

📌 Store Manager - Sydney CBD
🏢 Retailworld Resourcing
📍 Sydney