About the role

Tru-Fit is a Premium Manufacturer of Automotive Flooring products. We are a dynamic, fast growing, 100% Australian owned business. Our continued growth has created an exciting opportunity for an Internal Sales / Counter Sales / Administration person to work from our Pakenham, Victoria Office. This is a varied role where you will be dealing directly with customers, assisting with orders and supporting our accounts and operations teams. You will be working in a busy team environment.

Key responsibilities

- Providing friendly and professional customer service face to face, over the phone, via email and online enquiries
- Answering incoming phone calls and assisting customers with their enquiries and converting the enquiries into orders while identifying opportunities to upsell or cross-sell suitable products
- Providing product information, pricing and basic technical support
- Entering and processing customer orders accurately
- Process and manage customer orders from initial enquiry through to delivery
- Prepare quotes, order confirmations and sales documentation
- Following up orders and assisting customers with delivery requirements, lead times and stock availability
- Proactively contacting previous customers and potential leads
- Provide day-to-day administrative support to the accounts team
- Liaising with our warehouse and production teams to ensure orders are processed smoothly and prioritised correctly

About you

- Minimum 2 years' experience in Sales Administration,



Customer Service, Internal Sales, Counter Sales or a similar role
- Previous experience in Manufacturing or Automotive counter sales will be an advantage
- Confident communicating with customers over the phone and by email
- Organised and capable of managing multiple enquiries and orders in a fast-paced environment
- Proactive and comfortable following up customers and sales opportunities
- Accurate with quoting, order entry and administration
- Comfortable working with XERO or similar business systems
- Able to work closely with sales, production and logistics teams
- Interested in understanding customer requirements and helping find the right solution
- Reliable and comfortable working with spreadsheets and computer systems

Benefits

- $70,000 + Negotiable + Superannuation depending on experience
- Full-time permanent opportunity for the right candidate
- Pakenham location with Free secured onsite parking
- Friendly, Supportive and collaborative team environment
- Varied role combining customer service, sales support and administration
- Opportunity to take ownership of your role and build your experience within a growing business
- Secure and established Australian owned business
- Opportunity to develop your skills and knowledge within the business

About us

Tru-Fit is a Premium Manufacturer of Automotive Flooring products. We are a dynamic, fast growing, 100% Australian owned business.

📌 Internal Sales / Counter Sales and Administration (Pakenham)
🏢 Tru-Fit Carpets
📍 Pakenham