About us

At Resilient Life Care, we believe quality support starts with genuine relationships. We've built our services around consistency, trust, and treating every participant with dignity, respect, and genuine care.

Our name reflects a value we see every day: resilience. We see it in participants working towards their goals, in families supporting one another, in carers, and in communities coming together. That resilience inspires us to provide reliable, compassionate support that helps people live life on their own terms.

About the role

We've taken over a brand-new 9-apartment building in Chadstone, a purpose-built SIL/SDA building with a 24/7 concierge-style model of support. We're now looking for a hands-on House Manager to lead it from the ground up.

You'll be on-site throughout the week, working support shifts alongside your team, getting to know every resident personally, and making sure the building runs like clockwork around the clock. You'll build and roster a brand-new concierge team, set the standard for documentation and reporting, manage incidents with a level head, and personally welcome new residents as they move into their new home, all while reporting into our Operations Manager, with the full backing of our Director.

If you've ever wanted to build a service from day one and put your own stamp on it, this is that opportunity.

What you'll be doing

- Rolling up your sleeves and providing hands-on support alongside your team, this is a genuinely hands-on leadership role

- Building and managing a 24/7 roster, so the concierge model runs smoothly day and night

- Leading a brand-new concierge/support team

- Keeping documentation, shift notes, charts and forms to a high, consistent standard





- Identifying and reporting incidents and near misses promptly and thoroughly

- Personally leading new participants through move-in walkthroughs and settling them into their new home

- Keeping on top of building and apartment maintenance records, and coordinating repairs and contractors

- Reporting regularly to the Operations Manager and working closely with the Director as the house grows

About you

- Experience leading a team in disability support, SIL/SDA, or a similar 24/7 supported accommodation setting

- Comfortable working shifts and providing hands-on support, not just managing from the sidelines

- Runs a tight ship on documentation, incident reporting and compliance

- Confident building and juggling a 24/7 roster

- Warm, organised and calm under pressure, the kind of person residents and families trust immediately

- Current NDIS Worker Screening Check (or willing to obtain), First Aid/CPR, and a valid driver's licence

Previous experience opening a recent supported accommodation service, or using Visual Care or a similar care management platform, is a bonus but not essential.

Why join Resilient Life Care

- Be the founding leader of a brand-new home, genuinely build it your way

- Family-run business where you're a name, not a number

- Real support from an Operations Manager and Director who are invested in this project succeeding

- The chance to make a lasting difference in the lives of the residents who'll soon call this hom

- Free, unlimited and completely confidential access to councellors through our Employment Assistance Program

How to apply

Click Apply Now and send us your resume along with a short cover message about why this role is for you. We can't wait to meet you.

📌 NDIS House Leader (Chadstone)
🏢 Resilient Life Care
📍 Chadstone