Sales & Administrative Support Officer

(Pharmaceutical Contract Manufacturing)

We are seeking a highly organized and proactive Sales & Administrative Support Officer to join our growing pharmaceutical contract manufacturing business. This role is ideal for someone who thrives in a fast-paced, detail-driven environment and is passionate about delivering exceptional customer service while supporting critical operational processes.

Key Responsibilities

- Respond promptly to all new business enquiries via email and phone, ensuring responses are within agreed timeframes

- Prepare accurate and detailed product quotations for submission, with strong attention to compliance and technical detail

- Source and negotiate pricing for materials and product components

- Liaise closely with Account Managers to address customer queries and requirements

- Monitor and manage workflows to ensure timely progression through to completion, including:

- Purchase Orders and Work Orders

- Product specifications and customer approvals

- New Product Development (NPD) / R&D;

- Label change control and artwork updates

- Deviations and complaints management in line with quality standards

- Administer day-to-day sales account requirements

- Coordinate with internal stakeholders including R&D;, Procurement, QA, Production, Warehouse, and Logistics to ensure timely order fulfilment and delivery

- Prepare and maintain accurate quotations, pricing, and sales records

- Liaise with suppliers regarding updated price files and product information

- Handle incoming customer calls and provide professional support





- Manage administrative processes via Microsoft Teams/company software, ensuring documentation (specifications, label control, deviations, complaints) is initiated and followed through to completion

- Perform sales data entry and prepare reports for the Sales team

- Organise and distribute incoming emails and enquiries efficiently

- Provide general administrative and operational support to the Sales team

- Assist with reception duties when required

- Perform additional tasks as directed by the Sales Manager

About You

- Robust organisational and time management skills, with the ability to meet deadlines

- Excellent written and verbal communication skills

- High attention to detail, particularly in documentation and compliance-related tasks

- Ability to multitask and prioritise effectively in a fast-paced environment

- Proficient in Microsoft Office and collaboration tools (e.g., Microsoft Teams)

- Strong numerical and analytical skills, particularly in pricing, quotations, and data accuracy

- Experience or understanding of purchasing, sourcing, and supplier negotiations (highly regarded)

- Customer-focused, proactive, and solutions-driven

- Previous experience in sales support, administration, or within pharmaceutical, manufacturing, or regulated environments (highly regarded)

Why Join Us?

- Be part of a growing pharmaceutical contract manufacturing organisation

- Work in a collaborative and supportive team environment

- Gain exposure across multiple departments including R&D;, QA, and Production

- Opportunity for career development and progression

No agencies, thank you!

📌 Sales & Administrative Support Officer (Yatala)
🏢 BJP Laboratories
📍 Yatala