Patient Experience Project Lead

- Ongoing, full time role – 80 hours per fortnight with a monthly ADO

- Parkville location, with multiple public transport options available

- Up to 96,181 base + additional over award + salary packaging + super + 5 weeks annual leave + monthly ADO

The Peter MacCallum Cancer Centre (Peter Mac) is a Victorian public health service and a world-leading comprehensive cancer centre, dedicated to excellence across all spheres of clinical care, research and education. We are home to the largest cancer research enterprise in Australia and provide treatment to around 40,000 people with cancer each year. Welcoming staff from diverse backgrounds and experiences is integral to fostering innovation and compassion, and delivering the best possible cancer care for our patients.

About the team

The Peter Mac Patient Experience and Wellbeing Department manages a range of high-impact work in three streams: patient experience, consumer engagement, and wellbeing. We are a diverse and motivated team that shares a goal of improving the care experience of people with cancer. This role sits within the patient experience workstream.

About the role

This is a senior role in our team, and plays a central part in leading the planning, delivery, and evaluation of services that improve patient experience at Peter Mac. You’ll have the opportunity to combine strong project management skills with meaningful stakeholder and consumer engagement. You will manage multiple projects and services, including our peer mentor programs and Patient and Carer Support Service (PACS). You’ll have opportunities to innovate as you design new initiatives to help achieve our Patient and Carer Experience Strategy.

A regular day will see you:

- Partnering with internal teams, external partners, patients and carers to implement and continuously improve programs and services

- Overseeing patient-facing services under your management, including issue resolution and risk management

- Influencing and engaging stakeholders at all levels by translating program progress and outcomes into messages that build understanding, support and action

- Working directly with patients, carers, and family members through both your portfolio and our public-facing services





- Contributing to a positive, people-centred department culture that encourages collaboration, wellbeing and growth.

About you

We are looking for a personable, motivated professional with project and people management experience. You’re a collaborative and proactive person who builds strong relationships, and thrives in a multidisciplinary environment. You bring empathy, curiosity and a passion for improving outcomes for patients and carers.

You’ll bring with you:

- Proven end-to-end project management experience in complex environments, including managing multiple concurrent projects

- Demonstrated ability to build relationships and influence stakeholders to achieve shared outcomes

- Strong analytical and problem-solving skills, with the ability to interpret information, identify opportunities for improvement and develop practical, evidence informed recommendations

- Experience managing staff and volunteers across a range of services

- Highly developed interpersonal communication skills, including with vulnerable people

- Experience applying principles of person-centred care and consumer participation

Our benefits

We offer a range of benefits which support our people both personally and professionally, including:

- Up to $11,660 in salary packaging to increase your take home pay

- Discounted health insurance and eye care

- A comprehensive health and wellbeing program

- Public transport options at our doorstep and end of journey facilities for cyclists

- Onsite eateries and coffee shops and inviting rooftop garden spaces

- Pathways for professional development and new career opportunities

- Five weeks annual leave (pro-rata for part time) and 17.5% leave loading

Inclusion and belonging

Peter Mac celebrates, values and supports a diverse and inclusive setting which reflects our vibrant community.



We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Join us!

If you feel this role is right for you, we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory police check, and this position will require a valid Working with Children Check. Many staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

For a confidential discussion about this role, please contact Fiona Mouritz, Patient Experience Manager at [email protected]

Please note: We will screen applications as we receive them, so if you’re interested please don’t delay your submission!

Application closing date: 11:59pm, Sunday 20 September 2026

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

• Peter Mac offer a range of benefits which support our people both personally and professionally.

• Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.

• We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

📌 Patient Experience Project Lead (Melbourne)
🏢 Peter MacCallum Cancer Centre
📍 Melbourne