Job Description

SUPERVISION EXERCISED: Supervision of Quality Assurance Coordinator /Human Rights Coordinator

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SUPERVISION RECEIVED: Chief Operating Officer

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COMPENSATION CLASSIFICATION: Exempt, Salary

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Responsibilities

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- Provide oversight, training and supervision to the quality assurance coordinate/human rights coordinator
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regarding quality management, licensing and accreditation standards to ensure adherence to DDS, federal

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and state quality regulations.

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- Conduct in office reviews of programs to ensure quality services and licensing standards are met.
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- Oversee the HCSIS system and ensure all reports are well written, accurate and submitted in a timely manner.
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Notify Human Resources in case employee action is needed.

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- Conduct internal investigations, ensure protocols are followed and identify any problem areas. Report
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problem areas to the Director of Program Services and ensure a plan is developed and implemented, as

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necessary.

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- Oversee the Human Rights Coordinator to ensure all regulatory standards are met.
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- Review and identify any quality control systems issues problems with process/procedures. Report any
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concerns to the director of program services and work in conjunction to rectify issues.

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- Track certification, mandatory, and annual trainings and ensure trainings are complete and timely for all staff
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to ensure regulatory compliance and in conjunction with the Training Specialist.

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- Upholds the values and culture of PBS while ensuring that PBS interventions are implemented with integrity.
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- Work in conjunction with the Senior Management Team on establishing and maintaining systems including
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referrals, future program development.

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Qualifications

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BS/BA and a minimum of 5 years related work experience.

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Strong knowledge of DDS regulations, licensing and survey and certification.

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Ability to develop, implement and maintain quality systems and processes

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Prior group training experience regarding quality standards and regulations.

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Knowledge of applicable federal, state, and local regulations and policies regarding human services and

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quality assurance systems and regulations.

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Knowledge of Microsoft Office Word, Excel and Outlook and/or Google email

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Strong problem-solving skills and independent judgement skills to analyze information, formulate

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recommendations and evaluate processes and procedures for quality compliance

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Excellent Verbal, Written And Interpersonal Skills Required

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Ability to maintain effective working relationship with employers, employees, state agencies and the general

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public

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Comfortable engaging with all levels of management

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Ability to work as a member of a team in a positive and productive manner

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Successful check of CORI, DPPC Abuser Registry, Driving Record and Fingerprinting

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Performs any other duties as assigned.

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Position will require moderate sitting, standing, walking, and occasional driving to run errands. On a weekly basis,

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the approximate standards include the following and are dependent on required workload:

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Sitting 65%

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Standing/Walking: 25% or more

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Lifting: 1% or more

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Twist/Turn/Squat: 5% or more

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Forearm Rotation: 4% or more

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Transportation: Only as needed depending on responsibilities

📌 Quality Assurance & Compliance Director (Dalmore)
🏢 Turning Point
📍 Dalmore