Job Description

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- Understanding of the Contact Center domain
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- 5+ years of total experience
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- 2+ years of hands-on Cyara experience
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- Solid experience with:
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- Cyara Automated Regression Testing
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o Voice and Digital Channel Automation

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Detailed Job Description

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- Experienced Cyara Automation Tester to support the testing and validation of enterprise Contact Center as a Service (CCaaS) platforms. The ideal candidate will have expertise in using Cyara Velocity, Pulse, and Cruncher to automate customer journey testing across voice, IVR, digital, and omnichannel customer service environments.
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- The role will work closely with Solution Architects, Business Analysts, Developers, and Business Stakeholders to ensure high-quality customer experiences across contact center technologies and integrations.
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Minimum Years of Experience: 5+ Years of experience

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Certifications Needed: None

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Top 3 responsibilities you would expect the Subcon to shoulder and execute

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- Interact with Implementation / Support teams
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- Provide test strategy, test plan, test cases, and execute tests
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- Activities compatible with the skill set of a test lead under the direction of the project manager.
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📌 Contact Center Cyara Test Lead (Victoria)
🏢 XPT Software
📍 Victoria