At TOT Transport, we’re more than just a logistics company. Since opening in 2006, we provide reliable Transport and Logistics solutions with a strong focus on safety and customer satisfaction. We’re a collaborative group of people who share TOT Transport’s core values - Care, Quality, One Team, Best Outcome, and Service Excellence. These values drive everything we do, from our dedicated team members to the cutting-edge solutions we offer our clients.

About the role

TOT Transport is seeking a motivated Operations Support Coordinator to join our friendly and supportive team. This full-time role operatesFriday to Tuesday, 1:00 pm – 10:00 pm with hybrid working benefits.

Reporting to the Division Manager, the Operations Support Coordinator provides vital support across scheduling, allocations, compliance, administration and customer service. You’ll play a key role in ensuring operations run smoothly, drivers are supported, and our customers receive the service excellence TOT is known for.

Responsibilities include but not limited to

- Route and allocate customer deliveries into driver delivery runs for next day delivery
- Review and reconcile daily driver run sheets
- Complete daily allocation reporting and general administration duties
- Prepare and communicate daily reporting to the operations team and wider business as per reporting schedule




- Assist with driver management and claims process
- Liaise with all stakeholders, maintaining relationships including with customer management, drivers, employees, and customer’s clients
- Resolve arising operational issues, customer allocations and/or conflicts
- Adhoc admin support for the business and team

The successful applicant will be a person who possesses the following attributes

- Previous Transport industry experience
- Experience in allocations and routing
- Experience with TMS and CRM databases
- The ability to work autonomously and as part of a team
- Proficient with Microsoft Excel and databases
- Highly organised with strong attention to detail.
- Demonstrate excellent written and verbal communication skills
- Ability to multi-task and work under pressure
- Commitment to service excellence
- Proactive approach and positive attitude
- High focus on Safety and a strong understanding of COR and WHS policies and procedure
- Current and valid Full NSW Drivers Licence with own reliable transport
- Every Wednesday and Thursday off

Career progression opportunities

Supportive and friendly environment

Team Building Events

Competitive Salary + Annual bonus incentives

Please note: Only shortlisted candidates will be contacted

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📌 Operations Support Coordinator (New South Wales)
🏢 TOT Transport
📍 New South Wales