Job Description

Reasons to Apply - At a Glance

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Australian Citizenship is required.

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- This role offers the chance to make a meaningful impact while building your skills in administration, research, customer service and casework.
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- Join a growing Federal Government agency with a strong focus on operational excellence and career development.
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- Enjoy work from home on occasion, a competitive hourly rate, and the potential for extension or permanency,
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Your New Company

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Your organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level.

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Your New Role

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You will be responsible for:

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- Delivering high-quality customer service and support to clients, customers, and stakeholders across phone, email, and face-to-face channels.
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- Managing and resolving complex enquiries, using sound judgement to provide accurate advice and identify appropriate solutions.
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- Monitoring shared inboxes and workflows, prioritising tasks, escalating critical matters, and ensuring service standards are met.
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- Conducting assessments, reviewing information, and making informed recommendations in line with legislation, policy, and operational guidelines.
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- Supporting project and operational activities through research, analysis, reporting, and continuous improvement initiatives.
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- Collaborating with internal teams and stakeholders to resolve issues, manage risks, and contribute to positive outcomes for customers and the organisation.
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What You Will Need to Succeed

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The successful applicant will demonstrate:

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- Strong communication skills with the ability to engage empathetically with participants.
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- A commitment to delivering high-quality customer service and supporting individuals with disabilities.
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- Ability to manage multiple priorities efficiently and maintain attention to detail.
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- Problem-solving capability to identify issues and develop practical solutions.
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- Knowledge of disability services and frameworks (or willingness to learn).
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- Ability to work collaboratively in a team environment and adapt to changing priorities.
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The Logistics

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- Opportunity based in Mt Isa, QLD.
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- Contract though until December 31st, 2026 (strong view for extension).
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- Hourly rate of $43.82 + super.
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- Full time hybrid contract
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- Australian Citizenship is required.
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What You Get in Return

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- An opportunity to progress your career with a large Federal Government agency.
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- A positive and open working culture, with training provided.
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- Weekly pay cycle.
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- Online timesheet submission and approval.
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- Nominated superannuation fund.
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* Due to the high volume of applications we are currently receiving, we may not be able to respond to every enquiry. We appreciate your patience and understanding during this time. *

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If this role doesn't quite suit you, but you're interested in exploring new opportunities, please contact us to arrange a confidential discussion about your career.

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