Job Description

We're looking for a warm, organised and people-focused Admissions Officer to join our Residential team at Bene Aged Care. Together, we'll support prospective residents and their families through one of life's most significant transitions — ensuring every step of the admissions journey feels welcoming, professional and deeply person-centred.

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About the Role

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In this role, you'll work hand-in-hand with our clinical teams, operational staff, hospitals and community stakeholders to coordinate admissions from initial enquiry right through to move-in day. Together, we'll work toward shared occupancy goals while upholding the Aged Care Act 2024, the Strengthened Aged Care Quality Standards and Bene's values.

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Key Responsibilities

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As a valued member of our team, you will:

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- Assist in coordinating the admissions process for permanent and respite residents
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- Respond to accommodation enquiries in a timely, professional and compassionate manner
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- Welcome prospective residents and families by conducting personalised tours and sharing information about Bene's services
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- Assist with the preparation of Residential Care Agreements and admission documentation
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- Provide clear, helpful information regarding aged care fees, accommodation payments and admission requirements
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- Collaborate with clinical and operational teams to support smooth resident admissions and transitions into care
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- Assist in maintaining admissions pipelines and waitlists to support occupancy objectives
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- Build and nurture positive relationships with hospitals, discharge planners, social workers and other community stakeholders
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- Maintain accurate admissions, occupancy and waitlist records
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- Assist in preparing admissions and occupancy reports
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- Contribute to continuous improvement initiatives that enhance the admissions experience for residents and families
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About You

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You're someone who genuinely cares about people and brings both professionalism and compassion to everything you do. To thrive in this role alongside our team, you'll bring:

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- Previous experience in an Admissions, Customer Service or Aged Care role
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- Exceptional customer service and relationship-building skills
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- Excellent communication and interpersonal skills
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- Strong organisational and administrative abilities
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- High attention to detail and accuracy
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- The ability to manage competing priorities in a fast-paced environment
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- A skilled, compassionate and solutions-focused approach
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- Proficiency in Microsoft Office applications
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- Evidence of the right to work in Australia
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- A current National Police Certificate
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Why Join Bene Aged Care?

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When you join Bene, you become part of a team that genuinely supports one another and shares a commitment to making a real difference. Here's what we offer:

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- Permanent full-time employment
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- Salary Packaging benefits
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- Ongoing learning and professional development opportunities
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- A supportive and inclusive workplace culture
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- The opportunity to make a meaningful difference in the lives of older people and their families
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- A place within a values-driven organisation committed to excellence in aged care
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If you're passionate about delivering exceptional customer service and walking alongside older people and their families through an important life transition, we'd love to welcome you to our team.

📌 Admissions Officer (Campbelltown)
🏢 Bene
📍 Campbelltown