Job Description

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

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Role Overview

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We are seeking a Sales Consultant in Digital Education to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators.

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Key Responsibilities

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- Act as the primary point of contact for learners from onboarding through course completion
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- Conduct 1:1 and group learner support sessions across multiple time zones
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- Guide learners in structuring study plans and managing progress toward completion
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- Identify and address learning or engagement challenges early, offering practical solutions
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- Maintain clear and responsive communication via email, chat, and video calls
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- Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met
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- Monitor learner performance and engagement using tracking tools and reports
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- Collect and analyse learner feedback to recommend process improvements
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- Provide alumni support and foster a sense of community among past participants
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Requirements

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- Relevant Bachelor's degree or equivalent experience
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- Minimum of 3 years' experience in student support, customer success, or learner engagement within education or training environments
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- Demonstrated ability to build rapport and communicate effectively with diverse learner groups
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- Strong organisational and administrative skills, with attention to detail
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- Experience facilitating online sessions or coaching learners (preferred)
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- Familiarity with digital education platforms and online learning environments
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- Empathetic, proactive, and able to handle sensitive information with professionalism
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- A strong sense of accountability and ownership of learner outcomes
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Benefits

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- Fully remote role with flexible working environment
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- Collaborative, people-centred performance culture
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- Chance to contribute to meaningful learner outcomes in a growing digital education sector
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- Professional growth within a purpose-driven Employer Group
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Our Recruitment Process

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The peopleworth Employer Group follows a fair, transparent, and multi-stage recruitment process designed to ensure mutual fit.

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- Application Submission: Complete the online form and answer brief application questions.
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- Initial Screening: Applications are reviewed for role alignment; successful candidates move to the longlist.
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- Video Interview Stage: You'll record short responses to 3-4 role-specific questions.
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- Live Interviews: Shortlisted candidates attend first-round interviews (and, if applicable, further rounds).
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- Final Shortlist & Verification: Reference and background checks are completed.
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- Offer & Contracting: Successful candidates receive formal offers and contract documents.
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- Pre-boarding & Onboarding: Once accepted, you'll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.
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Throughout every stage, we value clear communication, respectful engagement, and timely feedback.

📌 Sales Consultant: Digital Education (New South Wales)
🏢 peopleworth
📍 New South Wales