Job Description

About HomeMade

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HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:

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- We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
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- We believe in technology as an enabler
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- We're driven by helping customers attain better outcomes
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This position is part of the HomeMade team.

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About the role

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An exciting opportunity exists to join our team as a Business and Process Analyst, helping older Australians live the life they want.

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You will be leading the requirements gathering and supporting with the delivery planning and implementation of key short-term initiatives prioritised from the organisation's Continuous Improvement Plan.

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Key Responsibilities

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Delivery

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- Lead initiatives to analyse, design and improve HomeMade's operational processes and technology, identifying productivity and cost-saving opportunities.
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- Partner with stakeholders to gather and document business and process requirements, assess risks and impacts, and map current and future-state processes.
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- Develop and manage project delivery plans, including outcomes, milestones, timelines, stakeholder alignment, JIRA boards and senior leadership reporting.
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- Manage project sign-off by coordinating requirements reviews, resolving stakeholder concerns, and securing required documentation and approvals.
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- Partner with Product, Tech and external suppliers on testing and rollout, including acceptance criteria and test plan reviews.
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- Coordinate training,



coaching and communications for internal teams and customers ahead of process and technology changes, including training materials and SOPs.
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- Support ad hoc operational and process initiatives, including documentation updates, urgent customer communications, supplier research, vendor quotes and user acceptance testing.
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Stakeholder Management

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- Act as the key liaison between Operations, Product, Tech, leadership and external suppliers, ensuring alignment on project goals, deliverables and change impacts.
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- Lead end-to-end business and process improvement projects from planning through to implementation, ensuring delivery within scope, timelines and budget.
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- Facilitate working groups, provide regular project updates, coordinate business-wide communications and manage rollout activities with operational teams.
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- Serve as the primary point of contact and escalation for business queries, ensuring timely clarification and resolution throughout the project lifecycle.
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Compliance

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- Ensure solutions are developed in line with Aged Care regulatory requirements and HomeMade policies.
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- Coordinate with the Continuous Improvement Analyst to ensure that the initiatives and timelines captured on the Continuous Improvement are kept up to date and accurate.
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The values we live by





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Put People First

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People and relationships matter most.

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Foster Freedom

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Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions.

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Do The Right Thing

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Be fair, honest, open, ethical, and transparent.

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Be Bold

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With a vision to imagine and create a brighter future.

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Values we share as part of Attain Healthtech

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Break New Ground

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We simplify care with creativity and bold ideas.

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Make It Matter

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We put people at the centre and create impact that improves lives.

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Own The Outcome

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We aim high, deliver excellence and drive results that last.

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Our benefits

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Power your career

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Learn from industry experts, experienced leaders, and on-the-job opportunities.

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Access parental leave

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Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

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Work with flexibility

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We're a hybrid workplace, balancing time in the office with work from home.

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Flexi Leave Days

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Get one extra paid leave day per quarter for what makes you happy.

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Take a floating public holiday

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Acknowledge a significant day your way with family and friends.

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Be rewarded

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Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

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We are one

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As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

📌 Business and Process Analyst (New South Wales)
🏢 HomeMade
📍 New South Wales