Level 2 IT Support Engineer | Macquarie Park | Immediate StartYour New CompanyJoin a well-established organisation with a modern technological environment and a strong focus on delivering high-quality IT services. Working within a collaborative technology team, you will play a key role in supporting end users and ensuring the smooth operation of business-critical systems and services.
Your New RoleAs a Level 2 IT Support Engineer, you will be the face of IT support, providing exceptional customer service while resolving a broad range of desktop, laptop, Microsoft 365, and end-user computing issues. You will work closely with infrastructure and networking teams, escalating more complex incidents where required and contributing to a seamless support experience for internal stakeholders.
Key responsibilities include:

- Providing Level 2 technical support across the business.
- Acting as the primary point of contact for end-user support requests.
- Troubleshooting hardware, software, operating system, and Microsoft 365 issues.
- Supporting Windows 11 environments and associated applications.
- Providing support across Outlook, Teams, OneDrive, and other Microsoft 365 services.
- Assisting with Microsoft Copilot support and user enablement.
- Supporting endpoint security technologies, including SentinelOne.
- Managing user accounts, permissions, and access requests.
- Performing workstation builds, deployments, upgrades, and hardware replacements.
- Escalating infrastructure, networking, and complex technical issues to Level 3 teams.




- Maintaining accurate ticket documentation and ensuring timely incident resolution.
- Delivering a high level of stakeholder engagement and customer service.

What You'll Need to Succeed
- Proven experience in a Level 2 Desktop Support, Service Desk, or End User Computing role.
- Strong experience supporting Windows 11 environments.
- Hands-on experience with Microsoft 365 technologies.
- Exposure to Microsoft Copilot and contemporary workplace technologies.
- Experience supporting endpoint security solutions, ideally SentinelOne.
- Knowledge of Active Directory, user administration, and access management.
- Experience working within an ITIL or structured service management environment.
- Strong troubleshooting and problem-solving capabilities.
- Excellent communication and stakeholder management skills.
- Exposure to server administration, infrastructure support, or networking fundamentals will be highly regarded.

What You'll Get in Return
- Competitive daily rate.
- Initial 3-month contract with strong potential for extension.
- Opportunity to work within a collaborative and fast-paced technology environment.
- Exposure to modern workplace technologies including Microsoft 365 and Copilot.
- Supportive team culture with opportunities to broaden your infrastructure and support experience.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3016415

📌 Level 2 IT Support Engineer (Sydney)
🏢 Hays
📍 Sydney