Mandatory Skills

- ServiceNow ITOM

- Discovery (including Cloud Discovery) – Must have

- Service Mapping (Tag-based Service Mapping)- Must Have

- Event Management

- CMDB implementation, governance, and maintenance

- Common Service Data Model (CSDM)

- Solid stakeholder management and communication skills

- Hands-on experience in implementing and supporting ServiceNow ITOM solutions

Good to Have

- Vulnerability Response (VR)

- ServiceNow Security Operations experience

Certifications

- ServiceNow Certified System Administrator (CSA) – Mandatory

- Certified Implementation Specialist (CIS) – Preferred

Candidate Profile

The ideal candidate should have:

- Strong hands-on experience in ServiceNow ITOM implementation and support

- Expertise in CMDB health, governance, and CSDM adoption

- Experience with Discovery, Service Mapping, and Event Management

- Ability to engage effectively with both business and technical stakeholders

- Proven track record of delivering high-quality outcomes in enterprise ServiceNow environments

📌 Servicenow ITOM SME (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne