Job Description

This role is based within our Qantas Lounges at Canberra Airport, our Food & Beverage Restaurant Manager will bring genuine passion for hospitality and service to create a welcoming and memorable pre-flight experience for every guest.

This hands on leadership role is responsible for supporting and overseeing daily lounge operations, managing food & beverage services and leading our front of house team to consistently deliver high standards.

Key duties of this role include, but are not limited to;

- Lead by example in delivering efficient, friendly and professional food & beverage service
- Manage daily front of house operations to ensure the lounge runs smoothly and service standards are consistently maintained
- Support menu planning and service offerings in consultation with the culinary team
- Plan and coordinate staff events, functions and lounge activations
- Coordinate VIP service requirements and operational delivery during busy Chairman's Lounge periods
- Manage the purchasing and pricing of beverages and operational supplies in accordance with approved budgets
- Monitor stock levels and maintain accurate records relating to stock, wastage and relevant financial transaction
- Ensure dining, bar, buffet and service areas comply with food safety, workplace health safety and hygiene requirements and remain clean, functional and professionally presented
- Engage with guest, respond to feedback and effectively resolve concerns relating to meals, beverages and service
- Support the selection, induction, training and development of new and current food & beverage team members
- Allocate duties, coordinate workflow and provide ongoing coaching and feedback of food & beverage team members
- Greet guest and assist with food & beverage orders when operationally required
- Act as a key point of contact for operational stakeholders, ensuring clear and professional communication across the lounges




- Respond to operational incidents, emergencies and security matters in accordance with airport, Qantas and Accor procedures
- Foster an inclusive, positive and engaged workplace culture by being a role model for all food & beverage team members

Qualifications

To be successful in this role, you will have a genuine passion for hospitality and demonstrated experience leading a team within a fast-paced food & beverage environment.

You will also have:

- A relevant qualification in hospitality management, such as a Diploma or higher qualification
- A minimum three years relevant full-time experience in hospitality management within a restaurant, cafe, hotel, airport lounge or similar food & beverage operations
- Demonstrated experience managing team members and coordinating daily food & beverage operations
- Experience with stock control, purchasing, operational budgets and record keeping
- Knowledge of food safety, workplace health and safety and responsible service of alcohol
- Strong communication, organisation, leaderships and problem solving skills
- The ability to work Full-Time across a seven day rotating roster, including mornings, evenings, weekends and public holidays
- A current responsible service of alcohol (RSA), or the ability to obtain one
- The ability to successfully obtain and maintain Aviation Security Identification Card, including completion of required security background checks

Additional Information

Excellent benefits with two iconic travel partners - Accor and Qantas!

- Discounted Stays at Accor Hotels - Globally over 3,000 hotels
- Staff travel rates with Qantas, Jetstar & Jetstar Asia
- Staff Meals & Barista coffee on duty
- Work with two iconic businesses and experience the buzz of the working in the Aviation industry
- Excellent working conditions & career opportunities
- Great learning and development programs available
- A company genuinely focused on its team members

#J-18808-Ljbffr

📌 Food & Beverage Restaurant Manager (Canberra)
🏢 AccorHotel
📍 Canberra