Job Description

Junior Veterinary Receptionist – Full-Time | No Vet Experience Needed

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Great with people, confident with technology and love animals?

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We're looking for a Junior Veterinary Receptionist to join our team at Rouse Hill Family Vets.

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You don't need veterinary experience — we'll teach you that.

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What we do need is someone who already knows how to deliver great customer service in a busy environment and is ready to bring those skills into the veterinary world.

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Great with people, confident with technology and love animals?

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We're looking for a Junior Veterinary Receptionist to join our team at Rouse Hill Family Vets.

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You don't need veterinary experience — we'll teach you that.

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What we do need is someone who already knows how to deliver great customer service in a busy setting and is ready to bring those skills into the veterinary world.

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You might be our person if you:

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- Have experience in a fast-paced customer service role — think hospitality, retail, reception or call centres
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- Are confident and warm on the phone
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- Are tech savvy and comfortable learning new software and systems
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- Can juggle calls, messages, bookings and competing priorities
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- Stay calm, kind and professional when someone is stressed or upset
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- Are organised, reliable and quick to learn
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- Genuinely enjoy helping people
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- Love animals and want to build a career in the veterinary industry
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A love of animals is important, but this is first and foremost a customer service role.

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What you'll be doing

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You'll be one of the first people our clients connect with and an important part of making every visit feel supported from the very beginning.

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You'll be trained to:

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- Answer client phone calls, emails and messages
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- Book appointments and manage schedules
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- Welcome clients and their pets
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- Check patients in and out
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- Process payments and assist with insurance claims
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- Help keep a busy veterinary reception running smoothly
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- Support pet owners through some of their happiest — and hardest — moments
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What you'll get

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- Full training — no veterinary experience required
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- A locally owned, Fear Free Certified clinic
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- A supportive, close-knit team
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- Genuine opportunities to learn and progress
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- No late nights
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- Rotating roster with approximately 1 in 4 Saturday mornings
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This is an entry-level opportunity for someone who wants more than just their next job.

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If you're curious, proactive and willing to learn, there's plenty of room to grow with us.

📌 Junior Veterinary Receptionist - Full-Time | No Vet Experience Needed (New South Wales)
🏢 Rouse Hill Family Vets
📍 New South Wales