Job Description

Customer Technology Solutions Consultant

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Location: Richmond, VA, US (Hybrid)

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Industry: Hospitals and Health Care

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Work Setting: Hybrid

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Are you passionate about helping customers leverage technology to solve business challenges, improve operational efficiency, and maximize the value of digital solutions? We are seeking a customer-focused Technology Solutions Consultant to serve as a trusted advisor and subject matter expert, guiding customers through the evaluation, implementation, adoption, and optimization of technology solutions.

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In this highly collaborative role, you will partner with sales, product, implementation, and customer success teams to deliver exceptional customer experiences. You will combine technical expertise, consultative problem-solving, relationship management, and solution enablement skills to help customers achieve their business objectives while driving adoption, satisfaction, and long-term success.

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Key Responsibilities

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Customer Consulting & Solution Advisory

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- Serve as the primary technology advisor throughout the customer lifecycle, from solution evaluation to adoption and optimization.
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- Conduct discovery sessions to understand customer workflows, business challenges, operational needs, and technology requirements.
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- Analyze customer objectives and recommend solutions that align with strategic and operational goals.
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- Build trusted relationships with customers by providing expert guidance and best-practice recommendations.
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Solution Demonstrations & Pre-Sales Support

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- Deliver engaging product demonstrations, solution presentations, and consultative discussions to prospective and existing customers.
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- Partner with business development and sales teams to identify opportunities and align solutions with customer needs.
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- Support solution evaluations by addressing technical questions, business requirements, and implementation considerations.
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- Clearly communicate solution capabilities, advantages,



and value propositions to both technical and non-technical audiences.
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Customer Onboarding & Adoption

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- Develop onboarding strategies that promote successful implementation and long-term adoption.
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- Translate business and technical requirements into actionable implementation and readiness plans.
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- Support customers throughout onboarding activities to ensure a smooth transition and positive experience.
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- Provide guidance on workflow optimization, solution utilization, and change management practices.
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Project Coordination & Risk Management

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- Collaborate with internal teams to coordinate implementation activities and customer-facing initiatives.
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- Identify potential project risks, operational challenges, and adoption barriers.
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- Develop mitigation strategies and support issue resolution efforts throughout implementation and post-deployment phases.
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- Assist with go-live planning, readiness assessments, and stabilization activities.
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Training & Customer Enablement

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- Deliver customer education programs, training sessions, and workshops on solution functionality and best practices.
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- Develop and provide instructional materials that improve user adoption and solution effectiveness.
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- Train internal stakeholders and teams on product capabilities, workflows, and customer value propositions.
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- Promote knowledge sharing and continuous learning across customer and internal teams.
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Cross-Functional Collaboration

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- Partner closely with implementation, product management, customer success, operations,



and commercial teams to ensure successful customer outcomes.
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- Communicate customer feedback, enhancement opportunities, and market insights to relevant stakeholders.
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- Support continuous improvement initiatives that enhance customer satisfaction and business performance.
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- Participate in customer meetings, business reviews, workshops, and industry events as needed.
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Required Qualifications

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- Bachelor's degree in Business, Information Technology, Healthcare Administration, Computer Science, or a related field, or equivalent professional experience.
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- 4+ years of experience in technology consulting, solutions consulting, customer success, software implementation, or a related customer-facing role.
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- Experience conducting customer presentations, product demonstrations, workshops, or solution consultations.
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- Proven ability to gather requirements and translate business needs into technology solutions.
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- Experience working directly with customers and managing multiple projects and stakeholders simultaneously.
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- Strong verbal, written, and presentation skills.
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Preferred Skills & Experience

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- Knowledge of enterprise software, technology platforms, system integrations, connectivity solutions, interoperability, or workflow automation tools.
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- Experience supporting SaaS platforms, software implementations, customer onboarding, or adoption initiatives.
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- Experience in solution consulting, technical consulting, sales engineering, or customer enablement roles.
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- Familiarity with customer success methodologies and organizational change management practices.
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- Experience collaborating across product, implementation, customer success, and sales functions.
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- Ability to identify implementation risks and develop practical mitigation plans.
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- Understanding of operational workflows, business process improvement, and technology transformation initiatives.
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📌 Customer Technology Solutions Consultant (Richmond)
🏢 SoTalent
📍 Richmond