Job Description

Mental Health & Disability Support Workers

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Wollongong, NSW | Morning & Evening Shifts | Ongoing

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We are seeking experienced Mental Health & Disability Support Workers to support participants with complex mental health needs across the Wollongong region.

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This is a high-priority recruitment due to changes in the existing workforce.

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Applicants must have availability across at least 3–4 days per week and be able to commit to a minimum of 10–15 hours per week.

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About the Role

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You will be supporting participants with complex mental health conditions, including:

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- Schizophrenia
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- Schizoaffective Disorder
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- PTSD
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- Co-occurring alcohol and drug use
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- Psychosocial disability and complex behavioural needs
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Support will involve working in dynamic environments where participants may experience distress, emotional dysregulation, or periods of mental health deterioration.

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Key Responsibilities

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- Provide person-centred mental health support in line with individual care plans
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- Supervise and prompt medication administration in accordance with protocols
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- Implement Positive Behaviour Support Plans (BSPs), including proactive and reactive strategies
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- Use de-escalation techniques, low-arousal communication, and emotional regulation skills during periods of distress
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- Support participants experiencing symptoms such as paranoia, delusions,



or disorganised thinking while maintaining safety
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- Work confidently in environments where substance use may be present, applying harm-minimisation approaches and skilled boundaries
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- Recognise early warning signs and follow escalation pathways, including contacting emergency services when required
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- Maintain accurate, objective documentation including case notes, incident reports, and handovers
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- Communicate effectively with the wider support team and management
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- Respect participant choice and control, including the right to refuse support
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- Assistance with personal care and manual handling when required
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- Support with hygiene, cleaning, and bedding
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- Assist with daily living tasks to promote independence
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Essential Requirements

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- Demonstrated experience supporting individuals with complex mental health needs, ABI, and/or behavioural challenges
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- Strong emotional regulation skills and calm, professional communication style
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- Experience implementing Behaviour Support Plans and following safety protocols
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- Ability to work independently and within a team in high-pressure environments
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- NDIS Worker Screening Check (or willingness to obtain)
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- First Aid & CPR (or willingness to obtain)
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- Valid Driver's License and reliable vehicle (mandatory)
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- Availability across a minimum of 3–4 days per week
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📌 Community Support Worker (Wollongong)
🏢 Sydney Health & Care Services
📍 Wollongong