Job Description

2.Orders, stock and forecasting

n

n
- Manage the day-to-day relationship with assigned national retail accounts and maintain regular, professional communication with buyers, category teams, retail operations teams and store stakeholders.
n
- Build trusted working relationships across retailer head offices and store networks, ensuring requests, actions and issues are followed through to completion.
n
- Prepare for and participate in regular account meetings, sales reviews, planning sessions and operational discussions.
n
- Maintain clear account plans, meeting notes, action registers and customer records within the company's CRM and reporting systems.
n
- Identify account growth opportunities and provide recommendations to the Sales Director for strategic or commercial consideration.
n

n

3. Product launches, promotions and retail execution

n

n
- Coordinate new product launches and ranging implementation across online and physical retail channels.
n
- Work with retailers and internal marketing teams to deliver agreed promotional plans, campaigns, product content and launch activities.
n
- Coordinate display stock, demonstration units, point-of-sale materials, merchandising requirements and store communications.
n
- Conduct store visits to review product presentation, stock availability, staff knowledge, competitor activity and execution standards.
n
- Support retail events, trade shows, demonstrations and seasonal sales activities as required.
n

n

4. Training and product support

n

n
- Deliver engaging product and sales training for retailer head-office teams, state teams and store staff.
n
- Help retail staff understand product selection, key technology, installation, customer qualification, warranty processes and common customer questions.
n
- Coordinate training schedules, venues, demonstration equipment and supporting materials with retailer and internal stakeholders.




n
- Gather retailer and customer feedback and share practical insights with sales, product, marketing and after-sales teams.
n

n

5. Issue resolution and internal coordination

n

n
- Act as the central coordinator for day-to-day account issues involving orders, freight, invoices, claims, displays, product information and after-sales support.
n
- Work collaboratively with sales, marketing, operations, finance, logistics, technical support and service partners to resolve issues promptly.
n
- Maintain ownership of open actions and provide customers with clear progress updates until resolution.
n
- Prepare weekly and monthly account reports covering sales, orders, stock, forecasts, promotions, risks, opportunities and agreed actions.
n
- Track performance against account targets and agreed launch or promotional objectives.
n
- Support the preparation of range reviews, business reviews, promotional proposals, pricing files and retailer presentations.
n
- Ensure approved pricing, promotional funding and commercial arrangements are implemented accurately; refer negotiations or material changes to the Sales Director.
n

n

Experience and qualifications

n

n
- At least two years' experience in account management, retail sales, supplier management or a related commercial role.
n
- Experience working with Bunnings, Harvey Norman, JB Hi-Fi or another large Australian national retail chain is highly desirable.
n
- Demonstrated experience managing retailer relationships, orders, promotions, product launches and operational follow-through.
n
- Experience in consumer electronics, power garden, outdoor living, home improvement, appliances, hardware, technology or another relevant consumer-product category is preferred.
n
- Solid working knowledge of Microsoft Excel, PowerPoint and CRM or account-management systems.
n
- Current Australian driver's licence and the ability to travel regularly.
n

📌 Account Manager (Victoria)
🏢 Mammotion Tech
📍 Victoria