Optus, an Australian telecommunications leader, is seeking a Senior AI Lead to design, test and optimise AI agents and AI-powered products that deliver measurable impact at scale. You will work in the Intelligent Contacts team to drive customer and employee experiences with AI.
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You'll translate business needs into robust use cases, test strategies and performance metrics, collaborating with Product, Engineering, Design and Analytics to deploy reliable AI solutions across our contact channels.
📌 Senior AI Lead - Scalable Conversational AI & Product (New South Wales)
🏢 Singtel Group
📍 New South Wales
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