Reporting to our Head of Customer Operations, this is a fast-paced role where you will be responsible for our national customer service, customer compliance, and damage cover operations.
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Created off the back of strong company growth, this new role gives you the scope to refine and improve your section.
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From overseeing the management of our phone and email communications to ensuring our customers are servicing our cars on time, this is a multi-faceted role where no 2 days are the same.
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You will lead a small team of specialists, assisting them with complex escalations and jumping in to assist customers yourself when things get busy.
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If you thrive on leading a team, solving complex challenges, and ensuring your team is collaborating effectively with other teams, this is your opportunity to make a massive impact.
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This role is Monday to Friday based at our Windsor office, with opportunities to complete some duties remotely in line with our Work From Home policy.
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When you work with ClickMe Cars, you also get these great perks:
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Team lunches: team lunch is on us, every Monday
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Event perks: we believe in celebrating our quarterly achievements. Last quarter we went on a hot air balloon to celebrate reaching our stretch goal!
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Other car perks: Need a car? Or something for your car? You can access our trade accounts and industry knowledge to find whatever you need at a great price.
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Autonomy: take ownership over your section.
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Growth: grow your career as the business grows.
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About you
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You have experience managing a team
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You have experience with excellent customer service and complaint resolution
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You're proactive and like getting things done
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You're organised and can manage multiple tasks at once
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You're comfortable in a quick-paced setting
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The following things are not required for this role, though are viewed favourably:
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Specific car knowledge
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University degree
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About us
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At ClickMe Cars, we believe in creating value by doing things differently.
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Our unique Points Buy product is challenging the car finance industry.
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We're offering something totally new: an alternative pathway to car ownership without a lock term in and with maintenance included.
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Starting with just 1 car in 2020, we have a fleet of almost 700 cars today.
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Our business has grown by over 70% in the last 12 months, and we have big growth plans for 2027 and beyond.
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Our culture
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We have 5 principles principles for how we do business:
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Create value
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The best idea wins
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Be real
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Get it done
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The right quality
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We welcome everyone's ideas, ask our team to bring their authentic selves to work, collaborate when 1 + 1 = 3, and make sure that our subscribers experience success when they're with us.
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Diversity
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We strongly value diversity and we hope you do too. If you have a diverse background, we want to hear from you.
📌 Customer Service Manager - Car Subscription (Queensland)
🏢 ClickMe Cars
📍 Queensland
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