Acute Specialist Clinic Clerk

- Temporary Part Time | Enjoy flexibility within the workplace
- Box Hill Hospital| Close to public transport and shops
- Cohesive inclusive team| Maintain work-life balance | Experience flexible working

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. Weprovidea range of emergency, surgical,medicaland general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, communityhealthand state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status,populationand healthcare needs.

About the role

The role of the‘Referral Managementclerkis responsible fora range of activitiespertaining toreferral managementincluding, registration of referrals, managing patient enquiries and waitlist auditing.

Clerical staff provide customer service, clerical and reception related duties that strive to achieve optimal patient outcomes, adheres to the code of conduct, policies and procedures, values and goals of Eastern Health.

Eastern Health Acute Specialist Clinicsarea busy department of the hospital, meeting the needs of patients from the community byprovidinga range of specialist services. Approximately 160 000 occasions of service are provided annually. These include new patients referredfromthe community, review appointments for ongoing care and post admission follow up from Eastern Health’s network of hospitals.

Clerical staff area highly regarded memberof the multidisciplinary team that ensure Specialist Clinics functions well.



Services offered inSpecialist Clinicsinclude,Orthopaedics, Plastics, General Medical, Surgery, Neurology, Gastroenterology, Urology, Respiratory, Liver, andPaediatrics.

About you

To be successful in this role you willpossess:

- Year 10 level Englishwritten and spoken
- Knowledge ofpatient management systems (iPM, CPF, EMR)
- Computer competent inMicrosoftWord,Outlookand Excel
- Advancedtelephone skills and clericalskills
- Ability toprovide quality customer service in a friendly and professional manner to support high quality patientcentredcare
- Excellent communication andorganisationalskills
- The ability to work as partof a diverse team

Please refer to the attached position description for further details of the role.

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice) . Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

Those that are offered and/or start between January and April do not require an up to date vaccination for Influenza to progress providing they are aware of its requirement later in the year.



Those that are offered and/or start between May and December require the up to date Influenza vaccination prior to offer.

What we offer

Eastern Health offers a variety of fantastic Employee Advantages, view the extensive range here!

- Mentor and Shadowing program
- Access to discovery days across our 50 sites
- Study and professional development leave
- Friendly & supportive teams
- Commitment to Diversity, Equity and Inclusion
- Fitness Passport for work-life balance
- Employee Assistance program accessible for you and your loved ones
- Flexible working hours and excellent entitlements
- Salary packaging options and an employee benefits scheme
- Access to Private Health Insurance offers
- Digital upskilling, such as excel and Power-Bi training
- Cafes at all of our Hospitals

Good to know

- We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
- We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
- As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
- Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.

Job Posting End Date:11th September 2026

Respect for all | Safe always | Partnering in care | Learning and improving every day

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📌 Specialist Clinics Clerk (Whitehorse City)
🏢 Eastern Health
📍 Whitehorse City