Job Description

Position Purpose

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The Medical Receptionist is responsible for providing exceptional customer service to patients while supporting the efficient day-to-day operation of the practice.

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Position Purpose

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The Medical Receptionist is responsible for providing exceptional customer service to patients while supporting the efficient day-to-day operation of the practice.

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As the first point of contact for patients, this role plays a critical part in delivering a positive patient experience and supporting clinicians and administrative staff in the delivery of high-quality healthcare services.

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Key Responsibilities

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Reception & Patient Services

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- Welcome patients and visitors in a professional and friendly manner.
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- Manage incoming telephone calls and patient enquiries.
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- Book, confirm and amend appointments.
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- Assist patients with general enquiries and appointment scheduling.
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- Maintain a high standard of patient confidentiality and privacy.
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Billing & Administration

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- Process Medicare, DVA and private billings.
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- Manage EFTPOS and cash transactions.
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- Perform daily banking and reconciliation processes as required.
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- Maintain accurate patient records and demographic information.
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- Scan, file and manage electronic medical records.
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Appointment & Recall Management

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- Manage appointment schedules.
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- Process recalls, reminders and follow-up communications.
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- Assist with waiting list management.
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- Support clinicians in maintaining efficient appointment utilisation.
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Practice Administration

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- Provide general administrative support to the practice.
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- Assist with stock ordering and monitoring of office supplies.
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- Prepare correspondence and documentation as required.
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- Support quality improvement and accreditation activities.
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- Assist with administrative projects and process improvements.
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Team Support

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- Work collaboratively with doctors, nurses and administrative staff.
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- Assist with reception coverage and daily workflow management.
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- Contribute to a positive workplace culture.
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- Support business continuity during periods of staff leave and increased workload.
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Essential

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Skills and Experience

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- Previous reception, administration or customer service experience.
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- Excellent verbal and written communication skills.
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- Strong organisational and time-management skills.
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- High attention to detail.
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- Ability to work effectively in a busy environment.
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- Qualified presentation and a patient-focused approach.
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- Intermediate computer skills.
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Desirable

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- Previous medical reception experience.
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- Experience using Best Practice software.
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- Knowledge of Medicare billing processes.
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- Understanding of patient privacy and confidentiality requirements.
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- Experience working within a GP or healthcare setting.
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Personal Attributes

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The Successful Applicant Will Demonstrate

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- A friendly and welcoming manner.
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- Reliability and professionalism.
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- Robust problem-solving skills.
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- Initiative and willingness to learn.
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- Ability to manage competing priorities.
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- Commitment to teamwork and patient care.
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Key Performance Indicators

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- High standard of patient service and satisfaction.
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- Accurate appointment scheduling and billing.
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- Timely completion of administrative tasks.
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- Maintenance of patient confidentiality.
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- Positive contribution to team culture and practice operations.
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Remuneration

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$32.00 - $36.00 per hour plus superannuation, commensurate with skills and experience.

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Why Join Us?

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- Supportive and collaborative team environment.
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- Flexible full-time or part-time opportunity.
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- Diverse and rewarding role.
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- Opportunity to grow with an expanding medical practice.
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- Work closely with experienced clinical and business leadership teams.
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📌 Medical Receptionist (North Geelong)
🏢 Geelong Careers
📍 North Geelong