Job Description

We are seeking an experienced Director of Operations to join Dragonfly in a highly influential leadership role. As a key member of the leadership team, you will drive our growth strategy, champion people development, and optimise network performance, helping to shape the future success of the business.

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About Dragonfly

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Dragonfly stands fora different wayof doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

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At Dragonfly,it's the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.

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About the Role

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The Director of Operations at Dragonfly ShippingAUSwill be a crucial driver of our growth strategy, taking the lead in optimising the operations of our last-mile delivery services. This role requires a forward-thinking leader with the ability to implement effective, innovative solutions and elevate service quality to meet increasing delivery volumes. The ideal candidate has a robust background inlogistics, operations management, and strategic planning, with a strong passion for process optimisation and team leadership. This role reports directly tothe Managing Director for Dragonfly Australia.

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Key Responsibilities

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- Own and lead the national operations function, setting the operational strategy, priorities, standards,



and performance expectationsrequiredto support Dragonfly' growth and service commitments.
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- Drive consistent site performance across the network, ensuring delivery operations are efficient, scalable, cost-effective, and aligned to key service, productivity, quality, and customer outcomes.
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- Headquality management and improvements through the management of cleardaily and weeklyKPIs andstandard operating proceduresto keepalloperational leaders accountable, bothwithinsites and on the road.
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- Lead workforce and capacity planning across all locations, including labour forecasting, rostering, contractor capacity, agency labour requirements, and resourcing for daily operations, growth periods, peak events, andHigh-VolumeEvents (HVEs).
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- Ensure operational readiness for peak periods and major volume events, including Prime, Black Friday, Cyber Monday, Christmas, and other business-critical demand surges through effective planning, risk management, and contingency execution.
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- Maintain strong ownership of safety, regulatory, company policy, and Independent Delivery Contractor (IDC) compliance across all sites, ensuring risks, incidents, contractor standards, and corrective actions are actively managed.
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- Ensure financial performanceand target gross margin achievement for each delivery station by managingproductivity, staffing,



controllable spend, contractor compensation, etc.
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- Build and lead a high-performing operations leadership team, creating a culture of accountability, safety, continuous improvement, clear communication, and disciplined execution.
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- Partner with senior leadership, commercial, technology, finance, HR, and external stakeholders to resolve operational issues, improve service delivery, support new site or customer launches, and strengthen operational capability.
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- Work with Human Resources to support industrial relations matters, including consultation, workforce change, employee and contractor engagement, union-related matters, and consistent application of operational policies and procedures.
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Qualifications and Experience

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- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field (MBA preferred).
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- Proven experience in operations management withinlogisticsor last-mile delivery.
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- Successfultrack recordin managing multi-site operations and supporting business growth.
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- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
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- Exceptional leadership skills, with experience in team building and change management.
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- Strong communicationskills, capable of engaging effectively with diverse stakeholders.
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Why Join Dragonfly?

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- Enjoy a collaborative, team-oriented environment.
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- Performance based bonus.
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- Competitive remuneration package.
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- Growth and development opportunities in both Australia and Canada.
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- Play a pivotal role in shaping and accelerating the company's sustainable and successful growth.
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📌 Director of Operations (Queensland)
🏢 Dragonfly
📍 Queensland