Job Description

As a Client Success Manager, you are the primary point of contact for your clients and the champion of their experience with alphawhale.

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You are responsible for keeping clients aligned, informed, and confident in the value we deliver.

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In a world full of AI slop, you'll keep our relationships authentic and human.

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We use AI where it matters — but never at the expense of genuine communication.

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You are not just managing relationships — you are ensuring performance translates into business outcomes: qualified leads, accepted cases, patient revenue.

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You will report directly to the CEO, and collaborate closely with the Performance and the CRM team to coordinate effort and timelines.

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Key Responsibilities

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Client Relationship Management

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- Own communication across a portfolio of healthcare practice clients
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- Lead structured weekly/biweekly/monthly calls with clear agendas, insights, and next steps
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- Build trust with practitioners, front-desk/intake teams, and practice leadership
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- Proactively identify and address risks before they become problems
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Performance Alignment & Execution

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- Translate campaign performance into clear, client-facing insights
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- Ensure alignment between marketing performance and intake/lead follow-up outcomes
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- Monitor and surface trends across: CPL (Cost Per Lead), CPQL (Cost Per Qualified Lead), CPA/CAC (Cost Per Accepted Case)
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- Partner with Paid Media and Data Attribution teams to drive improvements to both PPC campaigns and practice marketing/patient acquisition practices
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- Ensure internal teams are executing in line with client priorities
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Client Experience & Retention

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- Own the client experience from onboarding through ongoing management
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- Document strategy, goals, and action items in ClickUp
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- Identify churn risks early and escape when necessary
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- Reinforce value through reporting, insights, and transparent wins
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Account Growth & Expansion

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- Identify opportunities for: ad spend budget increases, additional services (Local Marketing, Paid Social, SEO, Attribution Projects)
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- Partner with the CEO on upsell conversations
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- Contribute to account growth and long-term client value
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Internal Coordination

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- Act as the bridge between clients and internal teams
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- Coordinate effort and timelines with the Performance and the CRM team
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- Ensure alignment across Paid Media, SEO, CRM, and Analytics
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Minimum Qualifications

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- 3–5+ years of experience in client success, account management, or digital marketing
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- Strong understanding of:
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- Marketing funnels and attribution basics
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- Lead generation PPC strategy
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- CRM lead management practices
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- Data/Looker Studio analysis and reporting
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- Marketing's impact on top-line business KPIs
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You Might Be a Fit If You Are...

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- A high-agency operator who takes ownership of outcomes
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- An excellent communicator who can simplify performance data
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- Comfortable managing multiple clients without things slipping
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- Willing to push both clients and internal teams when needed
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- Organised, detail-oriented, and process-driven
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- Motivated by accountability and results, not just activity
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The strongest signal you'll succeed in this role: you hold accountability and stay focused on the metrics that matter, while building the trust and insight that get clients to the outcome — not just reporting on the numbers, but shaping the path to them.

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Compensation

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- Base Salary: $75,000 – $90,000 AUD
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- Performance Bonus: Up to 10–15% of base tied to retention, satisfaction, and growth KPIs
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Note: Available as part-time from 10am-3pm.

📌 Marketing Account Manager (Victoria)
🏢 Alphawhale
📍 Victoria