General Manager – SIL/SDA Growth & Organisational Performance
Full-Time
$130,000–$170,000 + super + performance incentives
About the role
An established and growing NDIS provider is seeking an experienced General Manager to lead the next stage of organisational growth.
The core mandate is to expand the organisation’s SIL and SDA footprint while ensuring it has the workforce, leadership, financial discipline, systems and clinical capability required to support that growth sustainably.
This is a senior leadership role working closely with the Operations Manager and broader leadership team, with direct accountability to the Managing Director.
The successful candidate will be responsible for driving growth while ensuring the organisation behind that growth is capable, accountable and scalable.
Key responsibilities
Build and expand the organisation’s SIL and SDA footprint
Develop strong relationships with Support Coordinators, SDA providers, allied health professionals, hospitals and key referral partners
Identify and convert viable participant and service opportunities
Build a sustainable pipeline of new participant and service opportunities
Ensure new services are operationally and commercially viable before commencement
Ensure workforce capacity, recruitment and rostering capability keep pace with growth
Strengthen organisational systems and backend infrastructure
Drive revenue growth while protecting margins and labour efficiency
Work closely with the Operations Manager to ensure service delivery capability supports expansion
Lead and hold managers accountable for performance
Improve reporting, decision-making and execution across the organisation
Maintain strong oversight of quality, compliance, clinical governance and organisational risk
Support the organisation’s growth into high-complexity physical disability supports, nursing and clinically informed service delivery
Embed a disciplined management rhythm across the leadership team
About you
You will ideally bring:
Significant senior management or executive leadership experience
Strong experience within the NDIS, disability or community services sector
Strong knowledge and experience across SIL and/or SDA
Experience working with complex disability or high-support environments
Demonstrated experience growing or scaling service delivery operations
Strong commercial and financial capability
Experience leading managers and multidisciplinary teams
Solid workforce planning capability
Proven stakeholder and referral relationship skills
Confidence holding leaders accountable
Strong organisational and systems thinking
An understanding of clinical governance and nursing-led or clinically informed support environments will be highly regarded
Knowledge of the NDIS Practice Standards and SCHADS Award will be highly regarded
What success looks like
Success in this role will mean:
A materially stronger SIL and SDA footprint
A sustainable pipeline of participant and service opportunities
Increased capability to support high-complexity participants
Growth in nursing and clinically informed service delivery
New services commencing with the appropriate workforce and operational readiness
Revenue growth supported by sustainable profitability
Workforce planning aligned with future demand
Better systems and management reporting
Strong quality, compliance and governance
An organisation capable of scaling without operational instability
Leadership approach
We are looking for a leader who:
Builds trust & accountability
Pursues excellence in practice
Creates shared value for participants, staff and the organisation
Empowers people to take ownership and make good decisions
Is commercially minded, people-focused and prepared to have clear, respectful conversations when standards are not being met
Remuneration & incentives
A competitive base salary of $130,000–$170,000 plus superannuation is available depending on experience and capability.
The role also includes the opportunity to earn performance-based incentives linked to agreed outcomes such as:
Sustainable revenue growth
Profitability and margins
New participant and service growth
Leadership and organisational performance
Additional upside may be available where agreed performance targets are materially exceeded and growth translates into sustainable profit.
This is not a maintenance role.
It is an opportunity for an experienced leader to help shape the next stage of growth, build organisational capability and have a direct impact on the future scale and performance of the organisation.