With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organization striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

What you'll do

- Coordinate and analyse claims improvement opportunities and defects.
- Contribute to driving initiatives and projects from concept to delivery.
- Conduct stakeholder needs analysis, manage expectations, and communicate business requirements clearly.
- Provide regular reports and insights to stakeholders at all levels, ensuring effective change management throughout all stages.
- Represent the views and requirements of the business, acting as a subject matter expert or pseudo-Product Owner for initiatives and projects.
- Coordinate User Acceptance Testing (UAT) to ensure system enhancements are efficient, functional, and user-friendly.
- Prepare and deliver testing recommendations, manage system outages, and mitigate potential impacts.
- Research and analyse operational processes using data analysis, observation, interviews, and claim reviews.
- Groom product backlogs and roadmaps.
- Capture end-user requirements and prepare training materials for successful implementation of business process and technical changes.
- Maintain up-to-date knowledge and processes within our Knowledge Management system and Confluence.
- Attend and contribute to stand-ups, working groups, showcases,



and retrospectives.

What you'll bring

- Broad insurance frontline or operational support experience with strong member service acumen.
- Project support experience (highly desirable).
- Tertiary qualifications in a related field e.g. Commerce, Technology, Business Analysis (desirable).
- Excellent oral and written communication skills.
- Robust analytical problem-solving skills with keen attention to detail.
- Ability to translate business needs into technical requirements and ensure successful implementation.
- Confident relationship management skills to build partnerships and work collaboratively with others.
- Ability to prioritise, self-motivate, and work under pressure.
- Willingness to articulate contrary views or challenge where necessary.

What can we offer you

- A workplace culture where our people feel valued, respected, and empowered.
- Flexible work arrangements to support work/life commitments and wellbeing.
- Be part of a purpose-led organization that gives back to the WA community.
- An environment that values ongoing career development.
- Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services, and Insurance.
- Opportunities for community engagement and corporate volunteering.

Applications close COB Wednesday 9th September 2026.

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📌 Claims Delivery Analyst (Western Australia)
🏢 RACWA
📍 Western Australia