Collingwood Football Club (CFC) was founded in 1892.

Local residents, community and business leaders and politicians all hoped that having theirownfootball club could help bring a measure of pride to a downtrodden suburb.

In 2026, CFC is one of the great icons of Australian sport. Our history spans 130 years, 16 premierships and more finals appearances than any other club. Most importantly, Collingwood has grown from being a football club to a sports club with a commitment to our community.

The opportunity

The IT Service Desk Technician will support technology systems, both hardware and software, ensuring top performance for Collingwood Football Club staff and athletes. You will be the first line of technical support to all internal end users of the Club, fulfilling requests either from the Service Desk ticketing system or diagnosing in person. This is an internal staff-facing role that will focus on customer satisfaction with a high level of communication required to ensure we understand what is required before promptly providing a resolution.

Key responsibilities

- Provide technical assistance with computer hardware and software
- Manage daily tasks via the Service Desk ticketing system
- Be the primary point of contact for all Technology service jobs
- Escalation of Technology service requests
- Manage the rollout of new users and equipment
- Manage all Onboarding and Offboarding Technology requests
- Installation of software to meet business needs
- Asset management
- Maintain Technology documentation
- Support in Technology projects where applicable
- AV systems
- Assist on match day for both AFL and AFLW
- To support the team with any other membership-based activities as required.
- Any other duties as directed by the Head of Technology

Skills / Experience

To be successful as theIT Service Desk Technician, you will be someone who has:

- Junior to mid level experience in a customer-facing, IT related role




- Outstanding communication and time management skills
- Efficient problem solving skills
- Strong rapport and relationship building skills
- High level attention to detail
- Ability to work as a team player in a fast-paced environment
- Football Clubs are fast-paced environments but you will engrin yourself into the Collingwood culture, remain agile, adaptable, and consistently champion our Company values ofDO BETTER, SIDE BY SIDE, A NEST FOR ALL and FLY HIGHER.

What we offer

As a valued staff member of our Sporting Club you will be a part of a fun, inclusive and flexible work environment:

- Access to state of art High Performance Gym Facility
- Access to Professional Development and Learning Development Courses
- Access to tickets to all AFL and AFLW matches
- Access to exclusive partner offers, the likes of Nike, Emirates, AIA Vitality, La Trobe, CUB Economy, Business Class with Emirates, TaylorMade and KGM
- Opportunities to support with Collingwood community outreach and volunteer programs (Magpie Nest Cafe)
- Behind the scenes access to Match-Day, including the ability to support in on-ground activations
- Only available for the fulltime role: 10 Gifted Leave days every year (on top of your Annual Leave)

We believe in being a Nest For All - we champion respect, diversity and inclusion to make our Club a safe and welcoming place for all. The Collingwood Football Club is an equal opportunity employer and encourages applications from suitably qualified and diverse candidates. We provide a welcoming, safe and flexible approach to work and provide an environment that benefits from and enables the best from everyone.

As an organization we are committed to protecting children and young people from harm. It is essential that any applicant involved with the Collingwood Football Club understands their responsibility in relation to child safety. Our organization requires all applicants to obtain a 'Working with Children Check' prior to appointment.

#J-18808-Ljbffr

📌 IT Service Desk Technician (Melbourne)
🏢 Australian Football League - AFL
📍 Melbourne