- Take ownership of scheduling and coordinating service activities across workshop and field operations
- Act as a key point of contact for customers, technicians, suppliers and internal stakeholders
- Coordinate technician resources, parts, tooling and equipment to meet priorities
- Manage the movement and arrival of cranes and components in the correct sequence for build and delivery
- Manage Work in Progress (WIP), including opening and closing jobs, job costing, quotations and timely finalisation
- Monitor and maintain the graphical planner and MMS
- Coordinate warranty, modification and service work
- Provide operational reporting and identify issues before they affect customers or service delivery
- Guide service team members and maintain productive departmental workflow
- Collaborate with Sales, Parts, Payroll, Administration, suppliers and contractors
- Identify continuous improvement opportunities and improve service processes and performance
- Promote safety and ensure compliance with HSE, quality and legislative requirements
- Coordinate service operations for Liebherr Australia's Mobile Cranes team across the region

Requirements

- Experienced Service Coordinator, Service Advisor, Workshop Coordinator, Service Planner or similar operational role
- Experience in heavy equipment, mobile plant, crane, automotive, mining, transport or related technical environment
- Strong customer service and stakeholder management skills
- Excellent organisational and scheduling skills; ability to manage competing priorities
- Strong commercial awareness and experience managing WIP, job costing or service administration




- Ability to coordinate technicians and resources and keep work moving
- High attention to detail and strong computer skills
- Effective communication with customers, technicians, managers and other stakeholders
- Proactive approach to identifying problems and finding practical solutions
- Recognised trade qualification in Mechanical, Electrical or Electronics highly regarded
- Certificate III in Business Administration or similar highly regarded
- Liebherr experience and Mobile Crane experience ideally

Core Competencies

Demonstrates strong operational coordination and scheduling capabilities, with a focus on managing service activities, WIP, and stakeholder communication. Proficient in identifying improvement opportunities and ensuring compliance with safety and quality standards.

Highest-signal resume keywords

- Service Coordination
- WIP Management
- Customer Service
- Scheduling Skills
- Heavy Equipment Experience

ATS Optimization Keywords

Hard Skills

- Job Costing
- Operational Reporting
- Graphical Planner Management
- MMS Management
- Service Administration

Soft Skills

- Effective Communication
- Attention to Detail
- Proactive Problem Solving
- Organizational Skills
- Stakeholder Management

Certifications & Qualifications

- Recognised Trade Qualification in Mechanical
- Recognised Trade Qualification in Electrical
- Recognised Trade Qualification in Electronics
- Certificate III in Business Administration

Industry Keywords

- Heavy Equipment
- Mobile Plant
- Crane
- Automotive
- Mining
- Transport

Tools & Technologies

- Service Management Software
- Scheduling Tools
- Graphical Planners

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📌 Service Coordinator (Melbourne)
🏢 Jobtailor
📍 Melbourne