Position Overview:
n A team member at this level is undertaking induction and training to perform work within this level's scope.
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Performs all tasks with customer assistance and cinema presentation as the priority, thereby supporting the seamless operation of a cinema entertainment complex.
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Our Vision is being leaders in creating experiences and properties that escape the ordinary.
n Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.
n We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.
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Our Goals
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- Growing revenue above market
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- Business transformation
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Our Values
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- Empowerment: We make it happen
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- Possibilities: We evolve and innovate
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- Community: We make the connection
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Cinema Worker Level 1 Key Accountabilities
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General Cinema Duties
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- Complete all duties as per standard operating procedures.
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- Maintain a high standard of cleanliness and hygiene through diligent cleaning practices throughout the cinema complex.
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- Ensures correct product presentation.
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- Policy and procedures knowledge including all WHS practises.
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- Prepare food and beverages for sale, following standards of quality and presentation.
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- Stock replenishment, in accordance with merchandising planogram.
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- Conduct ticket checks including online check-in procedure while providing assistance to customers, ensuring customer comfort is maintained.
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- Demonstrates and maintains a positive knowledge of products and services offered to enhance the overall customer experience.
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- Knowledge of appropriate communication skills, including two-way radios.
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- Undertake minor maintenance and repairs as required.
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- Lost property maintenance.
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- Attend and complete all mandatory training sessions (as applicable) as designated by EVT.
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- Demonstrate awareness of and adherence to fire and emergency training and procedures.
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- May undertake cash handling training under supervision by a Cinema Worker Level 3 (or above).
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- RSA qualifications as required.
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KPI's
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KPI - Operational Responsibility for Cinema
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- Net Promoter Score (NPS) results
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- Cinema checklists updated
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- General level of interest in the role
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- Willingness to help others
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- Support of fellow employees
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Skills and Experience
n These are the desired skills and experience for this role:
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- Competent in basic Maths and English
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Behavioural Capabilities
n The following are the mindsets and behaviours required for this role:
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- Customer Focused: Dedicated to delivering excellence in customer sentiment. Strives to improve customer sentiment continuously.
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- Contributing to the team: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
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- Communication: Displays effective communication with all team members.
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- Decision Making: Ability to make effective decisions.
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- Work Standards: All tasks are completed to the highest standards.
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- Personal Presentation: Maintains personal presentation and grooming.
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- Safety Awareness: a commitment to following policies and procedures. Active participation and engagement in company health and safety initiatives.
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Event Cinemas Pacific Fair, Pacific Fair Shopping Centre, Broadbeach, Queensland, Australia
📌 Event Cinemas Pacific Fair - Hospitality Worker (City of Gold Coast)
🏢 EVT
📍 City of Gold Coast
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