Cover Genius in Australia is seeking a Complaints Specialist to own the end-to-end complaints handling process across all business verticals. You will ensure concerns are managed with care, accuracy and regulatory alignment, including FCA, ASIC and evolving EU rules.
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You will work cross-functionally with support, claims, legal, insurance, and partnership teams to resolve complaints efficiently, identify root causes, and deliver insights that drive continuous improvements under the guidance of
📌 Hybrid Complaints Specialist - Regulated & Stock Options (New South Wales)
🏢 Cover Genius
📍 New South Wales
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