Job Description

Service Coordinator - Support At Home (full-time, maximum-term contract to February 2027)

n

Location: Abbotsford, Vic (hybrid - 3 days WFH)

n

We're offering a full-time, maximum-term role for an experienced and enthusiastic skilled who is dedicated to providing exceptional support to clients.

n

About Us

n

An industry-leading and dynamic support provider, Care Connect is proudly a not-for-profit organisation. We understand how important it is to remain independent at home. Our collaborative, authentic and talented team enhances people's quality of life each and every day.

n

You can be part of it.

n

As the aged care landscape evolves, we remain steadfast in our mission to support our clients with compassion, quality care, and proactive leadership.

n

About The Role

n

As a Service Coordinator in our Support At Home team, you will provide high-quality administrative support and resolve client requests within agreed service levels. You'll work closely with clients, service providers, and internal teams to ensure timely, effective, and professional service.

n

In this role, you will:

n

n
- Be the first point of contact for clients, helping them access services and navigate care options.
n
- Promote the Care Connect proposition by coordinating effectively between clients, client advisors, and service providers.
n
- Provide outstanding customer service, ensuring every interaction is handled with care and professionalism.
n
- Build strong client relationships, tailoring solutions to meet individual needs.
n
- Collaborate with care managers and service providers to achieve the best possible outcomes.
n

n

Location

n

Abbotsford, Vic (hybrid- 3 days WFH).

n

About You

n

You'll be a positive, enthusiastic and motivated professional with excellent communication skills and a genuine commitment to delivering outstanding client experiences. Highly organised and proactive, you thrive in a fast-paced setting, can confidently manage competing priorities and remain calm under pressure. As a collaborative team player, you're solutions-focused,



client-centred and enjoy building strong relationships while consistently meeting deadlines and achieving results.

n

To succeed, you'll bring:

n

n
- Experience in customer service, administration, or coordination.
n
- Previous work in a high-volume inbound phone environment, with the ability to meet deadlines and problem-solve under pressure is advantageous but not essential
n
- Strong communication, organisation, and time management skills.
n
- Proficiency with Microsoft Office, and comfort learning new systems.
n
- A background in CHSP, health, or community services (advantageous but not essential).
n

n

Above all, you're passionate about helping clients maintain independence and live well at home. You share our values of Collaboration, Courage, Authenticity, Respect and Excellence (CARE).

n

Minimum qualifications

n

n
- A qualification or formal training in Customer Service, Business Administration or equivalent; OR
n
- At least 3 years' experience in a high-volume inbound contact role (or related field) with a proven track record of exceeding client expectations.
n

n

Requirements

n

Full Australian working rights, current Police Check and Working With Children Check (we will arrange police checks for successful candidates). The process also includes a psychometric assessment.

n

What's in it for you?

n

n
- Competitive salary
n
- Salary packaging benefits to increase your take-home pay
n
- 5 weeks annual leave + ADO option
n
- Flexible working environment that supports work/life balance, including WF
n
- A caring and supportive team culture
n
- Ongoing training and development to support your career progressionAccess to an Employee Assistance Program, discounted health insurance, and wellbeing products
n

n

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.

📌 Service Coordinator - Aged Care (Williamstown)
🏢 Care Connect Community Care Provider
📍 Williamstown