The Customer Service and Business Development Manager is responsible for maintaining and growing Ipswich Laundry Service's client base within the aged care, personal care and NDIS sectors, while providing day to day customer service to existing clients. This is a part time, dual-purpose role combining relationship-based sales with account management, suited to a candidate with genuine sector experience and an existing understanding of how aged care, personal care and NDIS providers procure services.

Key responsibilities

Respond to client enquiries by phone, email and in person in a timely and professional manner

Manage existing client accounts, including order processing, scheduling and issue resolution, in coordination with the operations team

Maintain accurate client and account records

Identify and pursue new business opportunities within the aged care, personal care and NDIS sectors

Target and secure small commercial contracts generally in the range of $20,000 to $80,000 per annum

Prepare and follow up quotes and proposals for prospective clients

Maintain an accurate sales pipeline and report on progress against targets

Build and maintain referral relationships with aged care providers, disability service providers and other small commercial prospects in the Ipswich region

Represent Ipswich Laundry Service at relevant weekly community, industry and networking events

Liaise with the operations team to ensure new accounts are onboarded smoothly and agreed service levels are maintained

About you

Demonstrated experience working within, or selling into, the aged care,



personal care or NDIS sectors

Experience managing or securing small commercial contracts

Strong customer service skills, with a professional and approachable manner

Excellent written and verbal communication skills

Ability to work autonomously and manage competing priorities within part time hours

Current driver's licence and own reliable transport

Existing networks within the aged care, personal care or NDIS sectors in the Ipswich region (desirable)

Experience with customer relationship management systems such as Linentech (desirable)

Background in business development, account management or a related sales function (must have)

Commission payable on revenue generated during the first six months of contract at 5% on revenue generated above a threshold of 2xTEC or above an initial $83,200

Fixed monthly allowance of $400 to cover work related expenses, including travel to client and prospect meetings

Mobile phone provided for the role, together with a dedicated landline number

Core hours of Monday to Thursday, 9.30am to 2.30pm

Support provided to attend one major relevant Ipswich industry event per year

About us

Ipswich Laundry Service is a commercial laundry business based in Ipswich, providing pickup and drop-off laundry services across South East Queensland. Services include commercial linen, uniform and protective clothing laundry, aged care and personal care laundry, NDIS laundry services, and wash and fold services, supported by trained staff, up-to-date equipment and dedicated foul linen handling capability.

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📌 Business Development Manager (City of Ipswich)
🏢 Ipswich Laundry Service
📍 City of Ipswich