Job Description

We are currently seeking an experienced Customer Relationship Specialist to join a well-established global consumer products organisation based in Clayton.
n This is an initial 6-month temporary contract, with the potential for extension. Working as part of the Direct-to-Consumer team, you will play a key role in delivering a premium customer experience across a portfolio of leading home appliance brands.

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About the Role

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This is a hands-on customer service and order management position where attention to detail, empathy and strong communication skills are essential.
n You will manage customer orders from receipt through to delivery, working closely with internal teams and external logistics partners to ensure a seamless experience. You'll also become a product expert, providing customers with accurate information and supporting the resolution of any issues or escalations.

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Key Responsibilities

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- Manage customer orders from initial receipt through to delivery
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- Respond to customer enquiries via phone and email in a qualified and timely manner
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- Provide accurate advice regarding product availability, discontinued products and delivery timeframes
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- Maintain accurate customer and order records within SAP and internal systems
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- Coordinate returns, refunds and exchanges as required
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- Liaise with internal Logistics, Finance, Sales, Marketing and After Sales teams
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- Work closely with third-party logistics partners to coordinate seamless deliveries
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- Follow up and resolve customer escalations
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- Ensure customer interactions and order information are accurately documented
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- Support the wider team with projects and ad hoc activities as required
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About You

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We are looking for someone who genuinely enjoys working with customers and takes pride in delivering an exceptional service experience.
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- Previous experience in customer service, order management, administration or a similar role
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- Strong experience dealing directly with customers via phone and email
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- Excellent written and verbal communication skills
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- A high level of empathy and a customer-first approach
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- Exceptional attention to detail and accuracy
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- The ability to manage competing priorities in a fast-paced environment
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- Confidence working collaboratively within a team
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- Microsoft Office skills, including Outlook, Excel, Word and PowerPoint
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- The ability to quickly learn new systems and processes
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Experience within consumer products, retail, home appliances or a similar environment would also be advantageous.

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What's on Offer?

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- 6-month temporary contract, with potential for extension
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- Full time hours
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- Hybrid working – 2 days from home
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- Opportunity to join a well-established global organisation
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- Supportive and collaborative team environment
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- Onsite parking & Café
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If you're a customer-focused professional who enjoys problem-solving, building relationships and ensuring every customer interaction is a positive one, we'd love to hear from you.

📌 Customer Relationship Specialist (Victoria)
🏢 Veritas Recruitment
📍 Victoria