Maryborough, Queensland 4650, Australia A$42.55 - A$43.42

Part-time Permanent Entry Level

Posted 30 Aug 2026

Description

Fraser Coast & Wide Bay |Part-Time | Immediate Start

Ready to take the next step in your disability services career?

Community Care Foundation is looking for an experiencedParticipant Services Facilitatorto join our Participant Services team and help lead the delivery of high-quality, person-centred supports across the Fraser Coast and Wide Bay.

This is a hands-on coordination role for someone who understands that great disability services are about more than rosters and paperwork — they are aboutpeople, relationships,qualityand outcomes.

Working closely with participants, theirstakeholdersand our Lifestyle Support Workers, you will help ensure our services are safe, compliant, well-coordinated and focused on achieving meaningful outcomes for the people we support.

If you are organised, confident, solutions-focusedand passionate about quality disability services,we want to hear from you!

Why Join Community Care Foundation?

At Community Care Foundation, we believe that if we want to provide exceptional support to participants, we need to provide exceptional support to our people too.

When you join us, you canexpect:

- Competitive SCHADS Awardremuneration , with pay determined according to your experience and qualifications
- Salary packaging up to $18,550 per year
- Asupportive leadership teamthat provides guidance and backs you to succeed
- Ongoingtraining
- Career development opportunities to continue building your skills
- Employee AssistanceProgramand Mental Health First Aid support
- A genuine opportunity to make a difference within along-standing registered charity and not-for-profit organisation
- The opportunity to work for an organisation that has been supporting theFraser Coast community for more than 30 years
- A values-driven workplace wherequality matters and people matter
- A team environment where you are encouraged to contribute ideas and be part of continuous improvement

We respect your experience.We value your judgement.We back you professionally.

The Role

As a Participant Services Facilitator, you will playan important rolein the day-to-day coordination and quality oversight ofallocatedparticipant services and SIL operations.

Your responsibilities will include:

- Coordinating the effective and efficient delivery of participant services and SIL operations
- Working collaboratively with participants and stakeholders to support NDIS goals and positive outcomes
- Building andmaintainingstrong relationships with participants, families,stakeholdersand support teams
- Communicating proactively,



professionally andin a timely mannerwith participants,stakeholdersand team members,recognising thattimelycommunication is essential to quality service delivery
- Providingday-to-day guidance, supervision and support to Lifestyle Support Workers and Senior Support Workers
- Supporting staff training, development, mandatorytrainingand competency requirements
- Working alongside Rostering tomaintainappropriate staffinglevels and continuity of support
- Proactivelymonitoringand managing overtime
- Reviewing participant documentation, support plans, health passports, riskassessmentsand allied health plans
- Conducting audits and quality checks to ensure documentation and service delivery meet required standards
- Supporting incident investigations and ensuring reports are completed within requiredtimeframes
- Participating in recruitment, onboarding and offboarding of participant services and staff
- Supporting performance and conflict management in partnership with HR and the Team Leader
- Facilitating and attending team and stakeholder meetings
- Approving staff timesheets within required payrolltimeframes
- Participating in a7-day rotating after-hours on-call roster
- Providing direct participant support whenrequired

The position descriptionidentifiesthe role as having responsibility for effective participant service and SIL operations, staff support, compliance, quality, stakeholderrelationshipsand continuous improvement.

Who Thrives Here?

This role will suit someone who:

- Has solid experience within thedisability or community services sector
- Understands person-centred practice and the importance of participant choice and empowerment
- Isconfident coordinating people,servicesand competingpriorities
- Builds positive and professional relationships with participants, families,stakeholdersand staff through clear,respectfulandtimelycommunication
- Has strong organisational and administrative skills
- Is confident having difficult conversations and managing performance or conflict professionally
- Remains calm and solutions-focused when thingsdon'tgo to plan
- Has strong attention to detail and understands the importance of compliance and quality
- Is comfortable providing leadership,guidanceand support to frontline staff
- Understands the value oftimelycommunication and follows through on emails, requests,actionsand commitments without needing to be chased




- Communicates clearly,professionallyand respectfully, particularly when managing competing priorities or challenging situations
- Takes initiative anddoesn'twaitto be asked to solve a problem
- Wants to contribute to ateam culture focused on quality,accountabilityand continuous improvement
- Relevant experience in the disability, communityservicesor similar sector
- Understanding of NDIS requirements and person-centred practice
- Ability to obtain and maintainanNDIS Worker Screening Check
- Ability to obtain andmaintainaBlue Card
- CurrentQLD Driver's Licence
- Ability toparticipatein a7-day rotating after-hours on-call roster
- Relevant qualifications in Community Services, Disability, Leadership/Managementor a related field will be highly regarded

Highly Regarded

- Experience in a coordination, senior support, teamleaderor supervisory role
- Experience within SIL or other NDIS-funded services
- Experience supervising and supporting frontline staff
- Knowledge of participant documentation, audits, incidentmanagementand compliance
- Experience with rostering and workforce coordination
- Experience managing overtime and staffing requirements
- Strong understanding of Positive Behaviour Support and restrictive practices
- Experience working collaboratively with allied health professionals and other stakeholders

Our Values

Our culture is built on:

TRUST | RESPECT | INTEGRITY | COMMUNITY | INNOVATION

Thesearen'tjust words on a wall. They guide how we work with participants, our teams and each other.

Community Care Foundation is proud to be a registered charity and long-standing not-for-profit organisation supporting people living with disability across the Fraser Coast and Wide Bay.

We have been part of this community for more than30 years— andwe'recontinuing to grow.

Your Next Step

If you're ready for a role where you can use your experience, develop your leadership skills and have a genuine impact on the quality of services provided to people living with disability,this could be your next move.

Our standards are high — so is our support.

Community Care Foundation celebrates diversity. We welcome applications from people of all backgrounds — including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ communities, culturally diverse candidates, people living with disability, mature-aged workers and those new to leadership.

We are currently unable to provide employment sponsorship and applicantsrequiring sponsorship will not be contacted at this time.

If you require reasonable adjustments during the recruitment process to help you shine, please let us know.

Let’sbuild a stronger, more inclusive community together — one life at a time.

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📌 Participant Services Facilitator (NDIS & SIL Services) (Maryborough)
🏢 Rgit Australia
📍 Maryborough