Customer Service Officer

About Us

We are a growing and innovative social enterprise supporting around 10,000 South Australians each year through housing and community services. Seeking opportunities to build positive pathways and connected thriving communities, we are one of the few South Australian organisations offering an integrated model of housing and support. Together, we are committed to effecting long-term positive change for those we work with and the communities we work in.

Together, we are improving lives and building strong, resilient, and connected communities.

The Opportunity:

We have an exciting opportunity for a Customer Service Officer to join our team in a 0.6 FTE permanent part-time role !

As a Customer Service Officer, you will play a key role in providing high-quality reception and administrative support to our Housing Services Team and wider Junction staff. Your strong communication skills, ability to prioritise competing demands, and commitment to exceptional customer service will ensure you create a welcoming and professional experience for all tenants, visitors, and colleagues.

Success in this role will come from your ability to build rapport quickly, maintain a positive and approachable presence, and deliver efficient, accurate administrative support in a fast-paced environment.

What a day in your new role looks like:

- Maintaining an active presence at the reception desk and responding promptly and appropriately to tenants and clients
- Taking accurate messages and forwarding them to the appropriate person in a timely manner




- Receiving customer payments for rent, water and other charges, and performing reconciliation of these payments
- Balancing petty cash on a weekly basis
- Reconciling and banking cheques
- Facilitating the bookings and coordination of meeting rooms, car booking and services, as required
- Preparing the incoming/outgoing mail and ordering stationery and office supplies

This is an outstanding opportunity to join a passionate, highly motivated team focused on delivering service excellence and making a difference to both clients and our community. You'll also enjoy working from our brand-new Junction office in Tonsley , a modern and collaborative workspace designed to support connection, teamwork and a positive employee experience.

If you're looking for a rewarding role where you can contribute to a purpose-driven organisation while being part of a supportive team, we'd love to hear from you..

What We Offer:

- Values-driven culture
- Generous salary sacrifice benefits
- Great professional development opportunities
- A You are Amazing Day – an extra day of paid leave to spend however you want
- A NAIDOC Day - an extra day of paid leave to attend NAIDOC celebrations




- A supportive, flexible work environment with paid parental leave and a strong focus on staff wellbeing
- Access to wholesale prices on selected products at Harvey Norman
- Access To Corporate Health Insurance and Annual Flu Vaccinations

Our Ideal Candidate:

We are seeking a highly passionate individual who:

- Has demonstrated experience in providing reception and/or administrative support in a medium-size organisation
- Holds an intermediate level of computer literacy using the Microsoft Office Suite and has experience using tenancy management software
- Has demonstrated experience in record keeping, ideally to meet regulatory compliance
- Has high-level communication and interpersonal skills that allow you to deliver service excellence

You Will Need To:

- Complete our online application process
- Holdor be willing to obtaina current National Crime Check
- Holdor be willing to obtaina current Safe Environments Certificate
- Undergo pre-employment testing as part of the recruitment process

Applications close: 5:00 PM, Sunday 13 September 2026.

Junction is an equal opportunity employer that embraces a culture of diversity. We encourage applications from the Aboriginal and Torres Strait Islander communities, people with disability, and people from every culture, gender and sexuality identity, age and ethnic background. Junction is committed to being a Child Secure organisation and has zero tolerance for child and family abuse.

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📌 Customer Service Officer - Housing Services (Marion)
🏢 Junction
📍 Marion