As a Customer Service Advisor, you will be a key point of contact for our clients throughout their after-sales journey, ensuring every interaction reflects the exceptional standards synonymous with the Longines name. From managing service estimates and repair updates to providing first-level technical assistance and ensuring the highest standards of quality upon completion, you will play an important role in delivering a seamless and personalised after-sales experience.

Experience within the watch industry is not essential, as comprehensive training will be provided. A genuine passion for watches, an appreciation for craftsmanship and a commitment to exceptional customer service will be highly regarded.

- Deliver exceptional, personalised after-sales service
- Build robust client relationships through proactive communication
- Manage estimates, repairs,



service updates and follow-up
- Assess service needs and recommend appropriate solutions
- Provide first-level technical assistance and develop product knowledge
- Conduct timepiece diagnostics and identify required repairs
- Complete quality control checks on serviced timepieces
- Proactively update clients on repair progress and delays
- Resolve client queries and provide effective solutions
- Complete service administration and maintain accurate records
- Support stock takes and inventory management
- Assist the boutique sales team when required
- Participate in ongoing product, brand and technical training

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📌 Customer Service Advisor | Longines Market Street (City of Yarra)
🏢 The SWATCH Group
📍 City of Yarra