Job Description

You've been grinding remote tickets for years.

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You've mastered the queue.

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You've soloed Exchange.

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You've tanked Azure outages and DPS'd your way through AD forests.

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Now it's time to squad up with a team that backs your skills, feeds your curiosity, and makes the rest of 2026 feel like an upgrade, not a repeat.

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We'reFirst Focus—Australia's top MSP (Cloud Tango says so, 9 years running). With almost 500 staff across 4 countries, we're growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

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It's a chance to:

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- Work across desktop, servers, firewalls, cloud infra, and cool AI tools
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- Train like a beast—10 paid training days, certs = pay rise
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- Join a team of smart humans who actually care about tech (and each other)
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- Escape the script—solve real problems, not just reset passwords and reboot printer
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aka What You'll Be Doing

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- Slaying tickets across Microsoft AD, Azure, M365, and Exchange
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- Troubleshooting desktops, servers, firewalls, and networks like a boss
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- Supporting cloud platforms—Azure AD, Entra, Hyper‐V, Citrix, AWS (no VMware, sorry)
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- Jumping into project deployments when things get spicy
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- Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for
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- Collaborating with senior engineers to keep environments clean, lean, and mean
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- Venturing out to client sites (fuel,



tolls and parking's on us, not on you)
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aka What You'll Bring

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- Deep knowledge of AD (mostly Azure but still a little bit of on‐prem too) and end‐user support wizardry
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- Solid grasp of Windows Server, Exchange, and cloud platforms
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- Comfort across the stack—from desktop to firewall, LAN/WAN included
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- Experience with ticketing systems and a knack for making users feel heard
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- Great comms, great attitude, and a genuine love for solving problems
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- A valid Australian driver's license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)
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aka What You'll Get

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- Up to $85k package, plus training and flexibility
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- Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
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- Hybrid working arrangements for real work-life balance
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- 10 paid training days a year, exam fees covered, and pay rises for certs
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- FastTrack mentoring program for growth opportunities
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- MAD (Making A Difference) Council—equality, charity, and sustainability
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- Tesla company car option (yes, really—conditions apply)
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- Regular social events and a team culture built on trust, curiosity, and support
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Neurodiverse? We've Got You.
n We welcome applications from Neurodiverse candidates. If you're comfortable disclosing, we'll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

📌 Support Technician (Canberra)
🏢 First Focus It
📍 Canberra