Job Description

Job Description

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Heritage Stone is one of Brisbane's leading stone fabrication and installation companies, specializing in premium natural stone and engineered stone benchtops for residential and commercial projects.

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With a reputation for quality workmanship, outstanding customer service and reliable project delivery, we work closely with homeowners, builders, cabinet makers and commercial clients across South East Queensland.

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As our business continues to grow, we are looking for an organized, proactive and customer-focused Project Operations Coordinator to join our team.

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This is a key operational role within our business and offers excellent long-term career opportunities.

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About the Role

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This position is responsible for coordinating projects from the time an order is confirmed until the project has been successfully completed.

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You will become the communication hub between customers, builders, cabinet makers, suppliers, factory staff, site measurers and installation teams.

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Your goal is to ensure every project progresses smoothly, efficiently and professionally while delivering an outstanding customer experience.

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Key Responsibilities

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Project Coordination

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- Manage projects from order confirmation through final completion
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- Coordinate customer communication throughout the project
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- Schedule site measurements
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- Coordinate production and installation schedules
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- Monitor project progress and milestones
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- Maintain accurate project records
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Production Coordination

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- Coordinate daily production priorities with the factory
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- Monitor manufacturing progress
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- Ensure approved drawings and information are released to production
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- Coordinate installation teams
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- Confirm site readiness
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- Assist installers with project information
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- Coordinate return visits where required
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Customer Service

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- Maintain regular communication with customers
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- Provide project updates
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- Resolve customer enquiries professionally
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- Deliver excellent customer service throughout every project
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Documentation & Workflow

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- Update internal project management systems
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- Coordinate drawings and customer approvals
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- Prepare weekly workflow reports
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- Track project status from start to finish
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Defects & Warranty

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- Arrange repairs and remakes
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- Schedule warranty work
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- Coordinate return visits
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- Ensure all issues are resolved professionally
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About You

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We are looking for someone who has:

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- Excellent organisational skills
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- Ability to manage multiple projects simultaneously
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- High attention to detail
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- Strong problem-solving ability
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- Positive attitude and willingness to learn
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- Ability to work well under pressure
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Industry Experience

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Experience in any of the following industries will be highly regarded:

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- Joinery
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- Cabinet making
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- Construction
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- Building materials
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- Manufacturing
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Experience reading architectural or shop drawings is an advantage.

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Why Join Heritage Stone?

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At Heritage Stone you'll become part of a growing company where your contribution genuinely makes a difference.

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We offer:

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- Competitive salary package
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- Supportive team setting
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- Ongoing training
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- Career progression opportunities
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- Modern office and production facilities
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- Diverse residential and commercial projects
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📌 Project Operations Coordinator (Queensland)
🏢 Heritage Stone
📍 Queensland