Service Manager - Electrical Services (Melbourne, VIC)

Build a department. Build a career. Be part of something exciting.

About Connex Solutions

Connex Solutions is a trusted Australian electrical and telecommunications contracting company with over 90 skilled professionals across Victoria and South Australia. We deliver high-quality electrical services to government, health, education, defence, commercial, and facility management clients.

We've built our reputation on reliability, safety, and technical excellence - and now we're growing our Victorian operation. This is the kind of role that doesn't come up often: a chance to take real ownership of a department, grow it with the backing of an established business, and grow your own career alongside it.

The Opportunity

We're seeking a Service Manager to lead, manage, and grow our Service department from our Pt Melbourne office. Reporting directly to our Directors, you'll take end-to-end ownership of our reactive, emergency, and planned maintenance electrical services across a diverse commercial and industrial client portfolio.

You’ll have genuine autonomy to shape how the department operates, which clients we pursue, and how the team develops. If you’re a service leader who has been waiting for a business to say "here's the department - make it yours," this is that opportunity.

The person who succeeds here will have a direct hand in our Victorian growth story, and their career will grow with it.

What You’ll Be Doing

Leading and developing our team

Leading and mentoring a team of service technicians, apprentices, and a scheduler

Building the capability of your people - coaching, structured development plans, and supporting apprentices through their qualifications

Growing the team as the department grows, with input into who you hire

Coordinating after-hours and emergency service rosters

Running the department

Owning the Finances - managing budgets, revenue targets, margins, and cost control

Driving technician utilization, first-time fix rates, and SLA compliance across all service contracts





Managing daily scheduling and dispatch to optimise resource allocation and response times

Managing all service workflows within simPRO, ensuring accurate job costing, time tracking, and documentation

Delivering regular performance reports to senior leadership using data-driven insights

Growing the business

Building and maintaining strong relationships with key service clients as their primary point of contact

Growing the service book through proactive business development, tenders, and contract renewals

Identifying new opportunities in the Victorian market and shaping how we go after them

Championing continuous improvement, including the adoption of AI and digital tools to drive efficiency

Where This Role Can Take You

We're clear about this: we want someone who sees this as a career move, not just a job change.

Grow the department, grow the role. As the service book expands, so does the scope of what you lead - more technicians, bigger contracts, broader responsibility.

A seat at the table. You'll report directly to the Senior Management and work alongside our senior leadership team on how the Victorian business develops.

Ongoing development, funded. We invest in leadership training, technical upskilling, and industry qualifications. Tell us what you want to build toward and we'll support it.

A pathway forward. Our leadership team has grown from within. For the right person who delivers, there's a genuine path to broader operational or state leadership.

What We're Looking For

Energetic, enthusiastic, likable person who wants to do more and is interested in learning

Electrical trade qualification (Certificate III in Electrotechnology or equivalent)





Experience in service management or a senior supervisory role within the electrical or building services industry, or large facility management experience

Proven experience managing teams of field-based technicians and apprentices

Strong commercial acumen with experience managing department budgets

Track record in client relationship management and business development

Experience managing Service Contracts, Government Works & Sites, Education Works

Understanding of Victorian OHS legislation (OHS Act 2004 and WorkSafe Victoria requirements) and compliance obligations in the electrical industry

Registered Electrical Contractor (REC) registration

Experience working across multi-site government, health, or education portfolios in Victoria

Formal leadership or business qualifications - or the appetite to pursue them

Who You Are

A natural leader who inspires teams and takes ownership of results

Ambitious about where you want your career to go, and looking for a business that will back you

Commercially focused - understanding commercial outcomes and adept at managing KPIs

A clear communicator across all levels, from technicians in office to executive stakeholders

Solutions-oriented with a proactive approach to operational challenges

Comfortable in a fast-paced, reactive environment while still driving strategic initiatives

Genuinely invested in developing the people around you

Open to leveraging technology and innovation to improve how things get done

What's In It For You

Competitive salary package plus superannuation and company vehicle

Leadership role with genuine autonomy and influence over department direction

The chance to build something - a growing department in a growth market, with your fingerprints on it

Funded professional development and clear support for where you want to take your career

Join a well-established company with a strong pipeline of work across VIC and SA

Collaborative leadership team that values initiative and fresh thinking

A culture where good ideas get heard regardless of who they come from

Applicants must have full working rights in Australia.

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📌 Electrical Service Manager (Port Phillip City)
🏢 Connex Solutions
📍 Port Phillip City