BTPApplication Specialist
Clerk Grade:9/10; $133,348 - $146,945 plus super
Employment Type: Ongoing, Fulltime
Location: Parramatta, Sydney - Hybridopportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

About Us

Departmentof Customer Service (DCS) transforms the way NSW Government agencies interactwith customers. We are passionate about putting the customer at the centre ofeverything we do and adopting new technologies to make Government work better.DCS is a service provider and regulator, focusing on delivering first-classcustomer service, digital transformation, and regulatory reform to createbetter outcomes for the people of NSW.

About the team

GovernmentShared Services (GSS) is a new division in DCS that is leading the way instreamlining processes and transactional shared services to allow our people tobetter focus on their customers and delivering their services. Weare developing and delivering a roadmap to leverage technology, streamlineprocesses, replace legacy systems and deliver a consistent experience to morethan 100+ agencies across 8 NSW Government Departments.

What you will do

The BTP Application Specialist will Develop technology solutions and map businessrequirements to systems/technical requirements, ensuring alignment with theenterprise integration architecture, while providing independent, analytical,and strategic input to the leadership team, leveraging extensive SAP experienceto advise on integration and support the roll-out of the S4/Hana centralizedsolution and migration from multiple SAP legacy and agency-specific systems.

Key responsibilities

- Review, interpret and respond to detailed business requirement specificationsto ensure alignment between customer expectations and current or future ICTcapability.
- Define and design technology solutions within the agreed-upon enterpriseintegration architecture to assist the business in meeting its objectives.
- Develop, implement, and test the integration solutions and report on deliverycommitments to ensure they are implemented as expected and within theagreed-upon timeframes.
- Participate in development/configuration or coordinate the implementation withinternal IT Teams and selected vendors and delivering central integrationcomponents and components to be integrated into business applications.
- Lead the collaborative creation and iteration of viable specifications andacceptance criteria in preparation for implementing and testing applicationintegration across the landscape.
- Build strong and effective relationships with key business partners acrossprogram teams ensuring clear communication and positive working relationships.




- Plan, implement and test releases and changes, within a team environment, toensure solutions will meet business requirements.
- Collaborate with the various deployment and product teams to testsystemfunctionality, enhancements and other changes required for release intoproduction.

The key challenges to be successful in this role

- Operating in a complex organisation undergoing significant structural andservice delivery reform, innovative specialised strategies are needed todeliver successful and sustainable services.
- Identifying and balancing the needs of the roadmap-initiated programs programand Business-as usual operations for multiple changes and work programs withina complex business environment undergoing significant change.
- Build and maintain a comprehensive knowledge and understanding of theReporting, Analytics, Technical Solutions, Integration with the Platform, anddevelopment requirements, and ensure this capability is maintained across theinternal teams and outsourced service providers.

About you

- Proven experience managing a team in a complex,integrated, multi-business unit heterogeneous environment, aligning theSAP landscape and technical solution options with functional requirements.
- Experience in managing delivery and outcomes froma service provider, focusing on transitioning into support from projects,implementing service improvement plans, ensuring quality support, andmeasuring KPIs reflected in executive dashboards.
- Proficient in Cloud Workplace, SAP BusinessTechnology Platform (BTP) services, S4/HANA, NetWeaver ABAP &JavaScript;, IDocs, RFCs, BAPIs, Web Services, SAP Web IDE, Eclipse withABAP Development Tools (ADT), ABAP CDS, Transport management products, SAPCloud components, SAP Mobility Platform, SAP Fiori, Integration and APIs,SAP Analytics Cloud (SAC), Security and Compliance (IAS & IPS), withexcellent critical thinking skills, business operations knowledge, andstrong interpersonal, influencing, negotiation, and communication skillsto lead stakeholders at all levels.

Why work for us?

There are lots of reasons why a role with us is rewarding - working with us gives you:

- The opportunity for meaningful work that matters to all of us in NSW
- We have a hybrid work model (in-office and from home)



with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
- Flexible leave so you can recharge and make time for what counts
- Much more than just a job, you can build a career here
- Access to health and well-being programs including Fitness Passport

What we need from you

- Anup-to-dated CV (max 5 pages) and a cover letter (max 2 pages) outlining how yourknowledge, skills and experience are aligned to the role. In your cover letterplease share your motivation for applying for this position and your relevantskills.
- Pleasenote that assessments will be conducted for this role. This involves submittingyour application for review, an interview, workplace assessment and referencechecks.
- Atalent pool may be created from this recruitment action for future temporary orongoing vacancies in roles with similar capability requirements

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or

Belong in our diverse and inclusiveworkplace

The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

You can view our full diversity and inclusion statement here.

Closing Date

Closing Date: Tuesday 15th September 2026 @9.59 am

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reformthat benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Click Here to access the Role Description

Click Here to access the Role Description

For enquiries relating to recruitment pleasecontact Bryan Kreltszheim via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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📌 BTP Application Specialist (Sydney)
🏢 Department of Customer Service
📍 Sydney