Repromed, part of the Monash IVF Group,are leading the future of reproductive care:
Repromed is renowned for advancing the delivery of reproductive health servicesfor contemporary lifestyles. As leaders in our field, we offer a dynamicworkplace to those seeking to make a difference. You'll be joining a team ofmultidisciplinary specialists who collaborate to improve the experience andoutcomes for patients with care and compassion.
Repromed values each and every one of our employees: Leading the evolution of care also means caring for our people. We ensureall employees feel included, supported and valued. Being part of Repromed givesyou access to many benefits, including the following:

- ALearning & Development Framework that supports your professionaldevelopment
- Accessto a contemporary Employee Assistance Program for employee wellbeing;physical, mental, social and financial.
- Discountson Repromed fertility and ultrasound services
- PaidParental Leave - 12 weeks plus superannuation

A role with unique responsibilities:
The Patient Services Team Leader plays a crucial role in achieving the Repromedvision.

Reporting to the Patient ServicesManager, this position existesto lead the Patient Services team which isaccountable for reception, medical records, telephony and clinic administration at Dulwich and Mawson Lakes.

The Patient Services Team Leader willwork collaboratively with other departmental leaders to ensure the team fullydelivers the care and services promised to patients, doctors and otherstakeholders.

Under guidance from the Leadership team,you will have the following responsibilities:

- Rosteringand timesheet approvals
- Oversee invoicing and receipting,patient financial communication and debtor management
- Foster a positive, inclusive andpsychologically safe workplace culture
- Establish and monitor KPIs inconjunction with PSM
- Induction of new staff,



successionplanning and identify emerging talent within the team
- Patient feedback resolution and escalation
- Drive employee engagementinitiatives and support wellbeing programs
- Champion exceptional patientcentred care across all patient touchpoints
- Support achievement of clinicanddepartment growth targets through operational excellence
- Monitor productivity, staffingrequirements and resource utilisation
- Lead and participate in Departmentquality improvement projects based from operational metrics.
- Ensure seamless coordination ofpatient pathways

Are you the ideal candidate for us?
The ideal candidate will see their role as vital to the success of theorganisation. Understanding there are ups and down in reproductive health, our PatientServices team is sensitive to the needs of patients and will support theirwell-being through timely and considered communication and care.

Ideally you will bring the following:

- Demonstratedability to lead, develop and mentor a high-performing team
- Superiororganisation and time management skills, with a proven ability tomultitask
- Exceptionalinterpersonal, communication and relationship-building skills
- Strongattention to detail and commitment to accuracy
- Comprehensiveunderstanding of Medicare and Private Health Fund billing
- Highlevel of initiative and problem-solving capability
- Abilityto manage sensitive and complex patient interactions with empathy andprofessionalism
- Experienceworking collaboratively within a multidisciplinary healthcare environment




- Understandingof patient confidentiality requirements and healthcare privacy obligations
- Provenability to drive continuous improvement and support operational excellence
- Resilience,adaptability and a positive approach in a fast-paced clinical setting
- Awillingness to embrace the Monash IVF Group Principles: Care, Collaborate,Communicate, Commitment and Create.

The successful applicant will be based primarily at our Dulwich clinic, however may also be occasionally required to work from our Mawson Lakes and Darwin locations (all travel and accommodation expenses in Darwin are covered).

As the brave leaders of progressive reproductive care, Monash IVF Group offers energetic workplaces for those driven to make a difference.

We are the trailblazers. The courageous, curious, and compassionate people advancing the delivery of reproductive care for contemporary lifestyles. Each one of us is helping to shape a better future.

In our clinics, labs and offices, our national network of multidisciplinary specialists are driving a movement to change the societal approach to reproductive and women's health services.

At Monash IVF Group, we are the experts at the forefront of the industry. Working with us, you'll be part of a caring team who are committed to positive outcomes.

As the brave leaders of progressive reproductive care, Monash IVF Group offers dynamic workplaces for those driven to make a difference.

We are the trailblazers. The courageous, curious, and compassionate people advancing the delivery of reproductive and women's health services.

At Monash IVF Group, we are the experts at the forefront of the industry. Working with us, you'll be part of a caring team who are committed to positive outcomes.

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr

📌 Patient Services Team Leader (Adelaide)
🏢 Monash IVF Group
📍 Adelaide