Job Description

At Fitness Passport, we are driven by a clear purpose — to make fitness more accessible, so more people can lead active and healthier lives. Established in 2006, we're a corporate health and fitness program partnering with the public sector, corporate employers, and leading fitness facilities across Australia and New Zealand, providing members with access to a wide range of gyms and wellness resources.

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As we enter an exciting new phase of growth, Fitness Passport is executing an ambitious strategy while keeping our member experience a top priority.

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The Role:

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We're looking for a Client Implementation Manager (CIM) to run recent business onboarding for a portfolio of small to medium-sized employers — from survey and sign-up through to program launch. You'll be the steady hand employers rely on and the internal driver who keeps every account moving.

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If you love juggling multiple live projects, building trust with stakeholders at every level, and turning a good campaign into a great one, this role is for you.

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What you'll be doing:

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- Be the face of onboarding. Manage the day-to-day relationship with each employer's Workplace Facilitator and key contacts, building confidence with stakeholders from the front line to senior leadership.
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- Run a tight portfolio. Track survey response rates, sign-ups, new member ratios and direct debit dates across multiple concurrent accounts — and catch things at risk before they become problems.
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- Solve, don't just elevate. Diagnose why a campaign is underperforming, propose a fix, and resolve day-to-day issues independently — knowing when to bring in the team for the bigger calls.




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- Design for the employer, not the template. Read each employer's context — shift patterns, workforce size, site-based vs. desk-based teams — and shape a program that actually lands.
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- Drive engagement that works. Deliver webinars and employer Q&As;, tailor messaging to each workforce, and adjust your approach mid-campaign rather than sticking to a single plan.
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- Think commercially. Understand what drives program viability and prioritise your time across the portfolio accordingly.
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- Keep the record straight. Maintain accurate CRM/Salesforce records and reporting so nothing falls through the cracks.
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About You:

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- Experience managing a portfolio of accounts through an onboarding or implementation process — membership, employee benefits or similar B2B2C experience preferred.
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- A track record running campaigns that required influencing people to act (surveys, sign-ups, marketing).
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- Confidence presenting performance data and progress updates to stakeholders inside and outside the business.
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- Strong Excel skills and genuine attention to detail.
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- CRM experience, ideally Salesforce (nice to have).
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- A self-starter mindset — comfortable owning your workload, hitting targets,



and working both independently and as part of a team.
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- A degree in Business, Marketing, Communications or similar is a plus, but equivalent experience counts just as much.
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What You'll Love:

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We're proud of our culture, and even prouder of the people who make it what it is.

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At Fitness Passport, we're not just about providing access to great gyms and wellness facilities — we've also created a fantastic place to work. Our company values of Collaboration, Growth, Respect, Integrity and Wellbeing define our culture and the principles we use to operate our business.

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We don't just talk about wellness - we live it! Our BeneFit Passport Rewards Program and values-driven culture support your well-being inside and outside of work.

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Here's what's waiting for you:

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- Your very own Fitness Passport membership – access thousands of fitness facilities because we believe in what we offer
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- 3 paid well-being days per year – because rest and recharge matter
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- Hybrid & flexible work – our team enjoys three days a week in our office space
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- Generous WFH allowance to support our hybrid model
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- Absolute busy body of a manager
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- Ongoing wellness perks – think fitness challenges, guest speakers, and more
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- Paid parental leave to support you and your family
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- Mental health support through Clear Head & our Employee Assistance Program
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- Rewards & recognition – Earn Hero Points and get rewarded for your impact!
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- Regular social events to stay connected and celebrate wins
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- 'Pawesome' incentives like bring your dog to work day
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📌 Client Implementation Manager (New South Wales)
🏢 Fitness Passport
📍 New South Wales